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About Partners Contact Client Portal Search LinkedIn Twitter Services Industries Insights & Events Careers & Culture Search Menu Services Industries Insights & Events Careers & Culture Search SERVICES RubinBrown specializes in providing a comprehensive range of services to meet business and personal needs. Whether you require expert tax, strategic business consulting, audit services or more, RubinBrown's team of experienced professionals are here to support you. View All Our Services Assurance Services Benefit Plan Audit Services Public Company Services Business Advisory Services Business Process Improvement Services Business Restructuring & Bankruptcy Services Cyber Security Services Environmental, Social and Governance Services ERP & Enterprise Software Advisory Fraud & Forensics IT Audit, Third-Party Risk & SOC Examinations Information Technology Services Litigation Services Mergers & Acquisitions Services Risk & Internal Audit Services Valuation Services Entrepreneurial Services Outsourced Accounting & Advisory Services Tax Services Federal Tax Services Private Client Services Credits & Incentives Services State & Local Tax Services RubinBrown Advisors RubinBrown Corporate Finance INDUSTRIES At RubinBrown, we bring experience across a range of industries. Our experience enables our professionals to offer tailored solutions catering to the intricacies of each sector. Our professionals have years of focused engagement and skills, allowing them to navigate industry-specific challenges to benefit our clients. View All Our Industries Colleges & Universities Construction Gaming Healthcare Law Firms Life Sciences & Technology Manufacturing & Distribution Not-For-Profit Private Equity Public Sector Real Estate Transportation & Dealerships INSIGHTS & EVENTS At RubinBrown, we provide valuable insights detailing emerging trends and industry-specific information. Our events, hosted virtually and in-person, keep you informed and connected to the topics and industries that matter most to you and your organization. View All Insights & Events RUBINBROWN COMBINES WITH THE RYBAR GROUP TO EXPAND HEALTHCARE CONSULTING RubinBrown LLP, is joining forces with The Rybar Group. John F. Herber, Jr., CPA, CGMA, Chairman - RubinBrown, Steven Harris, CPA, CGMA, Managing Partner - RubinBrown, and Richard Reid - President and CEO, The Rybar Group jointly made the announcement. Learn More UNDERSTANDING THE CHANGES IN PCI DSS V4.0.1: KEY UPDATES YOU NEED TO KNOW Are you impacted by the PCI DSS v4.0.1 updates? The changes are minor, but need to be reviewed regardless of merchant or service provider level. Learn More IRS PROVIDES FINAL RULES ON INHERITED RETIREMENT ACCOUNT RMDS The SECURE Act of 2019 brought big changes to the retirement world, including the taxation of inherited retirement accounts. Learn More RUBINBROWN SPORTS BETTING INDEX: JULY 2024 ANALYSIS For July, increases in handle continued as 30 of 32 eligible states saw increases in July ’24 handle versus July ’23. Learn More CAREERS & CULTURE At RubinBrown, we are inspired team members, working as one firm, living our core values, and Being Our Best for Others while delivering totally satisfied clients. We invite you to learn more about the Firm's culture, the Be Your Best for Others mentality, and explore the available opportunities at RubinBrown. Discover Our Culture Baker Tilly International Campus Recruiting Diversity & Inclusion Experienced Recruiting Locations & Contact Information Partners RubinBrown Charitable Foundation Join The Team Back to Business Process Improvement Services CASE STUDIES CASE STUDIES Read our case studies below to learn more about how RubinBrown has helped organizations through collaboration creating new operating models that enable organizations to succeed. Healthcare Improved Approval Processing Time by 50%, Workflow Implementation: Implemented a New Technology Platform in Support of the Request for Capital Expenditure Process for a Large Research-based Biopharmaceutical. Zero Backlog on Reconciliations, Medicare Advantage Process Improvement: Process Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer. Increased Enrollment by 34%, ACA EDI Implementation: Implemented Electronic Data Interface (EDI) capabilities in Support of the Affordable Care Act for a Western US Healthcare Payer. Reusable Strategic Decision Framework, Outsourcing Strategy: Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group Healthcare. Improved Business Processes Enrollment Process Improvement, Large Health Insurance Company in Illinois: Process Redesign and implementation of new contract processing and large group enrollment for a Large, Chicago-based Health Insurance Company. Reduced Data Entry by 50%, Healthcare Process Improvement: Integrated people, processes, and technology redesign solution for the Group Enrollment and Administration process at a Large Health Payer. Integrated Process + Technology Training, Change Management and Communication Plan: Led the Change Management to replace a site, property, and people database for a research-based biopharmaceutical. Increased First Call Resolution, Customer Service Process Improvement: Process Redesign for the customer service unit in a Medicare Advantage division of a Large, East Coast Healthcare Payer. Improved Processing Time by 50%, Small Group & Individual Process Improvement: Process Redesign and Technology Enablement for a paperless enrollment and underwriting workflow for a Large, East Coast Healthcare Payer. Consistent Approach to Call Handling, Customer Service Strategy and Implementation: Developed and Implemented a New Customer Service Delivery Model for a National Provider of Affordable, Comprehensive Health Plans. Clear Business Case for Project Approval, Enterprise Project Planning Strategy: Created Structure and Discipline around a long-term Enterprise Planning Project for a $1B Small Group and Individual Healthcare Payer. Improved FCR by 10% in First Month, Customer Service Process Improvement: Process Redesign for a customer service unit in a Large, East Coast Healthcare Payer. Improved Speed by 50% and Accuracy by >65%, SBC Process Design and Implementation: Process Redesign and Technology Enablement for SBC compliance in a Large, East Coast Healthcare Payer. 99% Claims Payment Accuracy, 98.5% Procedural Accuracy, Outsourcing Strategy and Implementation: Process Redesign and Change Management to define a flexible, scalable workforce for an East Coast Healthcare Payer. Over $20M in Year 1 Savings, Project Planning Consolidation: Operations Consolidation for a $25B Healthcare Payer. Net Benefit of over $13M over 5 Years, New Product Strategy and Implementation: Leadership recognized an opportunity to better serve and grow its medical customer base and looked for options to improve its medical and dental product offerings through; extending ancillary services, simplifying administrative tasks (single bill), and improving member experience (single ID card). Streamlined Annual Conference Planning + Execution, Annual Meeting Process Improvement and Implement: Process Redesign and implementation for an Association of Medical Professionals, a national association that supports its member’s ability to practice their specialty through education, research, and advocacy. Insurance Reduced Processing Time by 20%, Sales Process Redesign: Designed and Implemented new sales support tools and training materials for a Midwest-based Provider of Non-Standard Auto Insurance. $200M Savings over 5 Years, Commercial Lines Process Redesign: Process Redesign and implementation of core submission to issue process for a Large Commercial Lines Property & Casualty Carrier. Single, Cohesive, CRM Strategy CRM Strategy: CRM Strategy Design Improved Product Development Time by 25%, Program Business Process Redesign: Process Redesign and implementation for a $1.5B Underwriter of Specialty and Program Property & Casualty Insurance. New Process in 90 Days, Underwriting and Premium Accounting Redesign: Process Redesign supporting Carrier POS and Premium Accounting for a $400M Provider of Non-Standard Auto Insurance. Improved Renewal Retention by 15%, Personal Lines Process Standardization: Implemented an Integrated Process, People, and Technology Solution for a $300M Provider of Non-Standard Auto Insurance. Improved Consistency in Process, Sales Operations Process Redesign and Implementation: Process Redesign for the sales operations of a $400M Provider of Non-Standard Auto Insurance. Implemented and Optimized Agency Model, New System Implementation and Training: Implemented an Agency Management System for a $700M Provider of Non-Standard Auto Insurance. Reduced Hold Times & Increased Speed-to-Answer, Customer Service Redesign in Non-Standard Insurance: Process Redesign for a customer service unit within a $400M Provider of Non-Standard Auto Insurance. Documented Business Continuity Plan, Business Continuity Strategy and Implementation: Business Continuity Plan for process and technology at a Large Life Insurance Company Not-For-Profit State-of-the-Art Social Services, Customer Service Implementation: Designed and Implemented a State-of-the-Art Customer-servicing Information and Referral Service for The Department of Human Services for one of the largest U.S. metropolitan areas Improved Donor Information, CRM Software Selection: CRM Evaluation and Software Selection for a Non-Profit public media radio and TV station with over 2 million listeners and viewers. Reduced Operating Cost, Higher Member Retention, Service Delivery Model Development and Implementation: Service delivery and operating model definition project for a Non-Profit Media Organization. 360 View of the Constituent, CRM Strategy and Software Selection: CRM Evaluation and Software Selection for a Non-Profit public media radio station. Data-Driven Service Approach, Member Service Process Improvement: Process Redesign for a Customer Service unit in an International Professional Society Improved Self Service, CRM Evaluation, Software Selection, and Implementation: CRM Evaluation, Software Selection, and Implementation Other RPA within the Finance Function of a large Healthcare Payer: Process Optimization to identify low-cost automation opportunities within the Finance function of a large Healthcare Payer. Annual Savings of $3M - $5M, Forecasting Strategy and Implementation: Implementation of a global, product-based forecasting tool for an $800M division of a $9B Provider of Equipment and Services to the Energy Industry. Cohesive and Integrated Implementation, Outsourcing Management Strategy and PMO: Process Redesign and Change Management for an Electricity and Natural Gas Provider. The first nationally branded provider of electricity and natural gas to residential and small commercial customers in the United States. Increased Sales + Website Impressions, IT Strategy and implementation to Capture Market Share: IT Strategy and implementation to capture market share for the Largest National Provider of Prepaid Cellular. Customer-focused IT Organization Structure, IT Strategy and Implementation: IT Strategy for an International Tire Manufacturer. CONTACT US: Name:* Title: Email:* Phone: Topic: How can we help you?General QuestionServicesEvents & SeminarsSubmit an RFPJob OpeningsManage Email SubscriptionDirections or Phone NumberOther Industry Area: Select Industry AreaColleges & UniversitiesConstructionFood & BeverageGamingHealthcareLaw FirmsLife Sciences & TechnologyManufacturing & DistributionNot-For-ProfitPrivate EquityPublic SectorReal EstateTransportation & DealershipsOther Service Offering: Select Service OfferingAssurance ServicesBusiness Advisory ServicesEntrepreneurial ServicesTax ServicesRubinBrown AdvisorsOther Manage Manage Subscribe to RubinBrown Emails Unsubscribe from RubinBrown Emails Message* By providing us with your personal information, such as your email address, using the form above and submitting through our site, we will use that information to respond to your message and supply the requested information. For more information, please see our Privacy Policy. Submit Message Online Form - Development Test Form BE YOUR BEST FOR OTHERS AT RUBINBROWN At RubinBrown, our firm fosters a culture built upon five vision points, and are guided by our philosophy of Being Our Best for Others. Discover how you can be your best at RubinBrown today by visiting our Careers & Culture Overview for available opportunities and more. Discover Our Culture JOIN OUR MAILING LIST RubinBrown periodically sends breaking regulatory updates, technical summaries, industry-specific information and event (in-person and virtual) invitations through electronic newsletters. 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