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2024-02-27 03:00:07
Improving Developer Experience Drives Profitability
sponsor-garden-io,sponsored-topic,
AI / DevOps / Platform Engineering / Tech Culture


IMPROVING DEVELOPER EXPERIENCE DRIVES PROFITABILITY

It's proven! Learn how and why an investment in developer experience — DevEx —
is an investment in innovation and profit.
Feb 27th, 2024 3:00am by Jennifer Riggins
Feature image by Mohamed Hassan from Pixabay.
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I HAVE AN OPINION
We'd love to hear what you think.

Developers are first in DevOps in name only. In reality, the first decade or so
of DevOps transformations was largely focused on operations. It did allow the
ops teams to get more involved in the development process. And you can probably
see over some silos. But a lack of DevOps consideration around developer
experience met with exponentially increasing code complexity and staff cuts,
meaning developer burnout continues to rise.

If the definition of DevOps is to remove friction between silos, then most
DevOps transformations have been slowed to a crawl.

“Friction is abundant, the development lifecycle is riddled with red tape, and
successful delivery of code to production is a frustratingly infrequent event,”
reads the newest developer experience research DevEx in Action. This paper
defines developer experience, or DevEx, as how developers feel about, think
about and value their work.

As we’ve previously covered, DevEx metrics consider:

 * Flow state – the ability to get in the zone with limited interruptions.
 * Feedback loops – the time it takes for a developer’s code to be reviewed and
   work to be delivered, along with the quality of the feedback.
 * Cognitive load – the amount of information devs need to retain to accomplish
   something.

In these tighter economic times, it can be hard to justify the added expense of
a new strategy focused on developers. Except, it’s now proven that a focus on
measuring and improving developer experience can enhance productivity and
profitability for individual developers, teams and whole organizations. Here’s
what you can take back to your DevOps leadership to advocate on behalf of your
developers’ experience.

Garden’s DevOps platform simplifies environment management and testing for
cloud-native apps. We’re improving the developer experience and speeding up the
software delivery cycle by reducing friction, CI bottlenecks, and
context-switching overhead.
Learn More
The latest from Garden.io
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5 January 2024



WHAT THE LATEST DEVEX RESEARCH HAS FOUND

Led by Microsoft Research’s Nicole Forsgren, co-author of both the DORA metrics
and the SPACE framework, the team at the DX developer experience platform
recently surveyed 219 developers at their customer organizations. Of these
respondents, 78% were at tech-native companies — as opposed to legacy orgs like
banking, insurance and healthcare that have become pseudo-tech companies — while
91% were at organizations of 500 or more employees.

It’s the first known study to analyze the statistical relationships between
DevEx factors and outcomes at the individual developer, team, and organizational
levels.

TRENDING STORIES
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 4. Limitations in Measuring Platform Engineering with DORA Metrics
 5. LinkedIn Shares Its Developer Productivity Framework

Through 18 questions, the researchers proved that:

 * A focus on enabling more flow state positively impacts developer, team and
   organizational outcomes.
 * Tighter feedback loops influence team-based outcomes.
 * An effort to reduce cognitive load positively affects developer, team and
   organizational outcomes.

Overall, the latest DevEx research found that the ability to go deep on
interesting work provides the biggest potential impact on developer experience,
which in turn drives productivity and innovative problem-solving. It also
uncovered some cross-organizational areas for improvement, like meeting-free
days and putting in place more efficient approval systems.

Developers that achieve that deep work feel 50% more productive, while those
that find their work interesting are 30% more productive, the study found. These
are the results that most align with one of the underlying goals of DevOps which
is to limit repeat work through automation. It also echoes 2023’s focus on
unlocking developer productivity by increasing developers’ focus on and speed to
delivering differential value to the end user.

Trying to convince DevOps leadership this is worth the investment? Interruptions
have a cost. It’s found that for every break in flow, it takes an average of 15
minutes and three seconds to get back on task. At the hourly rate of the average
developer, time is definitely money.


CAN PLATFORM ENGINEERING AND GENAI HELP?

Two more of the hot 2023 trends that align with this research are artificial
intelligence — particularly generative AI — and platform engineering.

The paper found that devs who have a higher understanding of the codebase see
themselves as 42% more productive, which is a great generative AI use case, like
generated, interactive documentation and getting started guides. This is not
meant to replace mentorship and pair programming, but as a way to help
developers get up to speed on increasingly complex and distributed systems.

The 2023 StackOverflow Developer Survey found that 63% of respondents spend at
least half an hour a day looking for answers — this context switching is a huge
cause of interrupted flow. This is another opportunity for generative AI,
especially when chatbots are trained on internal documentation and processes
that are then embedded alongside the code. Switching between a penumbra of tools
will hopefully soon be a thing of the past.

The paper also found that sensible work processes and easy-to-use tooling made
developers feel 50% more innovative. This harkens to 2023’s other big trend
platform engineering, which looks to standardize and automate repetitive,
tedious developer work, especially in trying to release to the cloud. An
internal developer platform or portal combines developer tools into a single
flow, behind a single pane of glass. This creation of guardrails guides the
developers on an easy-to-follow pathway then opens up more time and energy to
dedicate to creative problem-solving and deep work.

In addition, since technical debt is a huge barrier to faster feedback and often
a cause of friction and frustration for developer workflows, the paper, in its
citing of work design theory, considers that technical debt and code quality
have a strong impact on team outcomes. This can be an argument to take to DevOps
leadership that investing in the reduction of technical debt and progressing
cloud migration can have a strong impact on productivity and profitability at
the team level.

Generative AI is already impacting code quality, which will in turn impact
team-based outcomes. GenAI helps developers create more code faster, which in
turn increases productivity. However, recent research out of GitClear found a
decrease in code quality due to an over-reliance on GitHub Copilot.

More doesn’t equal better, that research found. Generative AI’s response is
based on the probability of being accepted, not on its accuracy. It also, so
far, does not consider the context of your overall complex code base. This makes
it challenging for long-term maintainability and it could indeed create more
technical debt. Add to that the valid DevSecOps concern that teams can’t keep up
with this speed of code creation, which in turn could create more
vulnerabilities that interrupt developers’ deep work. So approach GenAI with
caution, but consider it within the context of your individual developers, your
teams, and your organization as a whole.


WHY IS DEVEX SO HOT RIGHT NOW?

“The focus on developers and just the cost center that comes with their salaries
and tooling, developer experience started to surface as a way to be more
efficient with those tools and developers in their workflows,” Troy Gray,
account executive at DX, told The New Stack. He speaks with 10 to 12 different
organizations a day, having conversations with DevOps leadership about how to
improve developer experiences which typically divulges into how to measure it.
After all engineering is a science, which means you can’t improve what you can’t
measure.

Certainly, the economic climate has triggered a rise in interest in DevEx over
the last year or two. “The biggest kind of push and trend is that teams are
looking to be more efficient,” Gray said. “And the way to do that is to identify
what is slowing teams down, what are the bottlenecks that they’re experiencing,
and tools and workflows.”

By employing DevEx measurements, he said, orgs are not only able to identify
bottlenecks but prioritize which have a greater impact on developer experience.

“Now there’s data behind it. All of a sudden, there’s actually a way to
prioritize how big of a bottleneck that is, rather than just ad-hoc
conversations or one-on-ones that go from developer to an engineering manager,
engineering manager to a director, to a VP,” Gray said. “It’s really left to
that communication path to understand: Is this something we should prioritize?”

The developer experience at each organization is as different as each tech stack
and team. This is why any developer experience effort should be grounded not
just in data but a combination of data and developer surveys. But, when those
two sources conflict, which should you trust?

“I see leaders getting stuck with ‘My developers are telling me X, but my
metrics are telling me Y’.” Abi Noda recently wrote on LinkedIn. “Your
developers are always right.”

This is why the DX platform, Gray explained, always leaves an open form next to
the very quantifiable votes, so devs can leave any explanation or further info
as they see fit.

In the same post, Noda cited Amazon’s Jeff Bezos, who has been known to have
said, “The thing I have noticed is when the anecdotes and the data disagree, the
anecdotes are usually right. There’s something wrong with the way you are
measuring it.”

When in doubt always trust your humans. Developer experience is supposed to be
about them, after all. They will more often than not know their bottlenecks and
barriers to deep work. So start a conversation with your devs today.

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Jennifer Riggins is a culture side of tech storyteller, journalist, writer, and
event and podcast host, helping to share the stories where culture and
technology collide and to translate the impact of the tech we are building. She
has been...
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TRENDING STORIES
 1. Improving Developer Experience Drives Profitability
 2. The Wrong Way to Use DORA Metrics
 3. Beyond Terraform: How We Scaled DevOps
 4. Limitations in Measuring Platform Engineering with DORA Metrics
 5. LinkedIn Shares Its Developer Productivity Framework


SHARE THIS STORY

TRENDING STORIES
 1. Improving Developer Experience Drives Profitability
 2. The Wrong Way to Use DORA Metrics
 3. Beyond Terraform: How We Scaled DevOps
 4. Limitations in Measuring Platform Engineering with DORA Metrics
 5. LinkedIn Shares Its Developer Productivity Framework

Insights From Our Sponsor


Garden’s DevOps platform simplifies environment management and testing for
cloud-native apps. We’re improving the developer experience and speeding up the
software delivery cycle by reducing friction, CI bottlenecks, and
context-switching overhead.

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