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It's all yours!

Here's your booking confirmation - all the information you'll need is included.
Please bring it with you on the day to show on your device. We hope you have a
brilliant time!

Ticket holder
Joy Wandrum
Admit
2
Event
Green Book
Cert
12A
Date
9 Jan 2019
Time
Doors 6.10pm. Film starts at 6.30pm
Location
ODEON, Unit 2, The Great Northern
Manchester M3 4EN
Booking ID: SKY-456-13075-258680-PLSABB
Additional info
Having a ticket does not guarantee entry. Not everyone who is successful in
getting tickets will go to the screening, so we have to over-issue more tickets
by a percentage to compensate for these no-shows. This makes sure we have a full
audience.
We want Sky VIP to be fair for everyone, so we reserve the right to restrict
access to events for a period of time, to those Sky VIP members who fail to
cancel when they're unable to attend events that they've booked.

See terms and conditions

1. This reward is only available to Sky customers who have successfully joined
Sky VIP.

2. This reward entitles you to make one application for up to two tickets
(unless we say otherwise) per movie title per household (your household is the
billing address for your Sky account). Movie screenings will be laid on by Sky
as part of the Sky VIP Programme at certain cinemas across the United Kingdom
and Republic of Ireland. See tickets to Cinema Screenings reward in the Sky VIP
section of the My Sky app for more details about which tickets are available and
how to apply (tickets).

3. This reward will only provide you with entry to the screening of your choice
at your chosen cinema. Travel, accommodation, food and drink, spending money or
any other hospitality are not included as part of this reward.

4. Tickets depend on availability and will be given on a first-come,
first-served basis. Ballot tickets will generally be used where the demand
vastly exceeds the supply. Every customer can apply for one entry into the
ballot, and once the event date has closed, winners will be randomly selected.
The My Sky app will state whether or not tickets for a specific event will be
provided on a first-come, first-served or ballot. A maximum of one event per
calendar month can be awarded for first-come, first-served events.

5. To make sure all Sky VIP customers can benefit from this reward equally, we
use a 'Fair Use' policy when providing tickets.

6. Some tickets will have an age restriction which we will tell you about during
the application process.

7. For some screenings, we may give priority booking access based on VIP Tier.
If you are eligible for this, you will be told using the relevant Sky VIP
section of the My Sky app.

8. By applying for tickets, we will treat you as accepting these terms and
conditions and agreeing to keep to them.

9. To apply for tickets, you will need to register your details, confirm your
email address and contact telephone number, choose the date, location and the
number of tickets you are applying for and then click 'Book' (for first-come,
first-served ) or Enter for ballot events. Check the details are correct and
then click 'Confirm'.

10. If you are successful in getting tickets, you will see confirmation on
screen and we will send you email confirmation soon after, containing a link to
your ticket, which you should print and take to the cinema or venue to gain
entry. For tickets provided on a ballot basis, once the entry date for an event
has closed, winners will be selected randomly by a computer generated draw from
all eligible entries received during the promotional period. If you are
successful, we will contact you by email to let you know you've won, with a link
to your e-ticket.

11. We will email you a reminder of your booking to the email address you gave
when applying for the tickets, three days before the screening.

12. You may need to provide a valid photo ID at your chosen cinema before you
are allowed entry to the screening.

13. If tickets are fully booked for a specific screening, you may have the
option to add yourself to a waiting list. If someone cancels, we will let you
know as soon as possible if tickets become available. (In some cases, the notice
we're able to provide may be short). If you are on the waiting list, we contact
people in order of application, at the email address they gave during the ticket
application process. We cannot guarantee you will get tickets if you are on the
waiting list.

14. If you are successful in getting tickets but want to cancel, you can do this
at any time before the screening by clicking on 'My bookings' within the Sky VIP
section of the My Sky app and choosing the event and the number of tickets you
want to cancel. We want Sky VIP to be fair for everyone, so we reserve the right
to restrict access to events for a period of time for those Sky VIP members who
fail to cancel when they're unable to attend events that they've booked.

15. Anyone going to a screening must be old enough for the certification for the
movie otherwise they will be refused entry.
(i) If we know the certification when you apply, we'll show it on the ticket.
However it is your responsibility to check the certification before the
screening. You can do this on the official British Board of Film Classification
website at bbfc.co.uk.

(ii) Young children and babies are allowed into U and PG certificate movies at
the discretion of the cinema manager and on the condition that they are
accompanied by an adult (aged 18 or over) and do not cause a disturbance. If you
are asked to leave the cinema as a result of the behaviour of young children, we
will not offer any compensation.

16. The e-ticket will confirm what time you need to arrive at your chosen
location for the screening and the screening start time. You will not be allowed
into the screening if you are late.

17. Having tickets does not guarantee entry. Not everyone who is successful in
getting tickets will go, so we have to over-issue tickets to compensate for
these no-shows to make sure the cinema is full.

18. Entrance is subject to the seating capacity of the cinema. Seat numbers are
not allocated before the screening. Seats will be allocated on the day of the
screening on a first-come, first-served basis.

19. We use feedback to constantly improve our service. As part of this process,
we will send you a short survey to complete to hear about your experience of
going to a screening. We will send the survey to the email address provided
during the application process.

20. Tickets are for your personal use only by the Sky customer or their
nominated recipient. They must not email tickets or transfer them or distribute
personal login details, passwords or tickets. And they must not photocopy or
print multiple tickets.

21. The Sky customer or their nominated recipient must not sell the tickets
under any circumstances.

22. We will use any information we collect from you as part of the ticket
application process to provide the tickets. We may pass your details on to other
organisations so they can provide the tickets and help to provide the movie
screenings.

23. You agree that if you are successful in applying for tickets, we may make
your full name and county available and may use your full name, county and
photograph for post-event publicity purposes without paying you anything. You
further agree to the use of your name, image and any video or voice recordings
of you in any media in, perpetuity, as Sky sees fit. You agree that the
copyright (if any) and all other rights title and interest in and to any
contribution by you shall vest in and be irrevocably assigned to Sky.

24. We do not accept any responsibility for network, computer, hardware or
software failures of any kind, which may restrict or delay you sending or us in
receiving, your application for tickets. Proof that you applied for tickets is
not proof we received your application.

25. There is no cash alternative to the tickets and the tickets are
non-refundable and non-transferable.

26. We can substitute the tickets for tickets of equivalent or greater value if
we need to for reasons beyond our control.

27. Apart from causing death or personal injury arising from negligence or in
respect of fraud and as far as allowed by law, we and our associated companies
and agents will not have any responsibility for your enjoyment of a screening or
any postponement, cancellation, delay or changes to the screening which are
beyond our control. We are also not responsible for any act or failure to act of
any supplier.

28. If a screening is cancelled, changed, postponed or relocated, we may decide
to provide tickets to the next similar event in the nearest cinema. We will not
provide any form of compensation, financial or otherwise.

29. The Sky customer or their nominated recipient and their guests must keep to:
a. all separate term and conditions on which the tickets are issued and if there
is any difference between those terms and conditions and these terms and
conditions, these will take priority; and

b. all laws which apply.

30. The cinema hosting the movie screening can refuse admission. If there is a
dispute, the cinema manager's decision is final.

31. Sound and video recording or photography equipment is not allowed at the
screening and, in some instances, may be confiscated when you enter the cinema.

32. Mobile phones, smart devices, tablets and any recording equipment must be
switched off for the screening. If we know that these devices will be
confiscated, we will include that information on the ticket. If you do not keep
to this condition, you may be refused entry to, or asked to leave, the
screening.

33. If you have any accessibility needs, you will need to book tickets using the
standard process. When you receive confirmation that you have been allocated
tickets, contact us at support@skyticketit.com to let us know your needs. We can
then contact the relevant cinema to check accessibility and tell you. In some
instances, notice of accessible seating may only be available at short notice.
If wheelchair spaces are available, these will be offered on a first-come,
first-served basis.

34. If you need someone to accompany you because of an accessibility or
disability need, they will also need a ticket and you must book this in the
usual way and within the usual ticket allocation limit for your household.

35. We will not be liable for any tickets which you are eligible for that do not
reach you for reasons beyond our reasonable control.

36. Our decision is final. We will not correspond with you if you disagree. If
you do not keep to these terms and conditions, any tickets will not be valid.

37. We may refuse any tickets or application for tickets or make them invalid,
if we have good reason to believe you or your guest have broken these terms and
conditions or if you or your guest, or anyone authorised by you or your guest,
act in a way towards us, other people at the screening, Sky staff or cinema
staff which we reasonably consider to be inappropriate, unlawful or offensive.
If we do, we can give the tickets to someone else.

38. This reward, and any dispute or claim arising out of or in connection with
it, will be governed by English law and any disputes will be dealt with by the
courts of England and Wales.

39. The Promoter is Sky UK Limited ('we'/'us'/'our') (registered number
02906991) of Grant Way, Isleworth, Middlesex TW7 5QD. Rewards for customers in
the Republic of Ireland are given by Sky Ireland Limited (registered number
547787) of Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4.


Can't make it?No problem, just select 'Cancel tickets'
Cancel tickets

Screening tickets FAQs

1. How do I get tickets?
As an eligible Sky VIP member simply choose the event you’d like to go to,
apply, and if you are successful we’ll email you a booking confirmation and a
link to the tickets – please bring this with you on the day. First come, first
serve tickets are subject to availability. Please check all details, tickets and
age restrictions before the event.

2. Can I book my friends and family for an event?
Yes. Each time you book or enter a ballot for tickets to a Sky VIP event, you’ll
be asked to enter the ticketholder’s details. The ticketholder will be bound by
the applicable terms and conditions, and as a Sky VIP member it is your
responsibility to provide the ticketholder with these terms and conditions. You
must also have the consent of the ticketholder to provide us with their details.
On arrival, the ticketholder will need:
• A form of photographic ID (driving licence or passport) or their credit/debit
card
• The email or app booking confirmation
Any tickets booked through Sky VIP and/or the My Sky app cannot be sold for any
financial gain and cannot be traded with other individuals.

3. How many tickets can I get?
For our first come, first served cinema screenings, you will see the maximum
number of tickets you can apply for during the booking process; it’s usually two
tickets for each movie title, but for family movies there might be up to four
tickets available per household per title.

4. Can I book tickets for more than one cinema screening?
To try and make it fairer for all, you can only book one first come, first
served ticket event per calendar month. The only exception to this is Sky
Backstage passes at The O2, which do not count towards your monthly allowance.
To make sure all Sky VIP customers can benefit from this reward equally, ticket
applications are subject to our ‘fair use’ policy.

5. Can I change the name on my booking?
When booking, the Sky VIP member may book or apply for the tickets in another
person's name - however, once the application has been completed, we can't
change the name on it. So if the named ticketholder can't make it, please cancel
your tickets so we can give them to someone on the waiting list. When collecting
tickets at an event, the person whose name is on the booking must bring ID
(driving licence or credit card) to show their name matches the one on the
tickets.

6. Does having a ticket guarantee entry?
No, not everyone who successfully gets tickets is turning up to the event, so
unfortunately we have to over-issue tickets to compensate for some of these
no-shows. This makes sure we don’t have empty audience seats.

7. Can you add me to the waiting list?
You can add yourself to the waiting list in the My Sky app when it’s open - we
can’t add you manually. If we know more tickets will be available soon, we’ll
show a ‘More coming’ message and won’t open the waiting list until those tickets
have been released and allocated. If an event is really popular, tickets go fast
and the waiting list can fill up quickly. When the waiting list is full, you’ll
see a ‘Fully booked’ message, which means you can’t add yourself on this
occasion. If you’re on the waiting list, we will offer cancelled tickets to
customers in the order they’re added to the waiting list. If tickets become
available for you, we’ll email them to the email address you gave us. Also, to
make it fairer, you're only able to be on one waiting list per event (e.g. a
show with multiple performance dates) and we're not able to make any changes
once you're on it.

8. Where do I get my tickets?
The booking confirmation will provide all the details you need.
• If your booking confirmation has a QR code, you'll be able to show this at the
event entrance.
• If not, look under the venue address where you’ll see specific instructions on
how to receive or collect your tickets. Please follow those instructions and
don’t contact the venue directly as they often won’t have any information about
your tickets until the day of the event.
Remember to bring along either a driving licence or credit card to show your
name matches the one on the tickets.

9. Where’s my confirmation email?
If you haven’t received your confirmation email, don’t worry. If you
successfully booked tickets, you’ll find them saved in your My Sky app. Simply
go into Sky VIP, then choose the relevant reward category e.g. Free Sports
Tickets. Finally, select 'My bookings' at the top and follow the instructions to
view your tickets. If you’re not receiving our emails, please check your spam or
junk folder in case the email went there. You may also want to add
support@skyticketit.com and noreply-admin@weticketit.com to your address book or
safe list to make sure that our emails are accepted.

10. How do I cancel some or all of my tickets?
You can do this at any time before the event by clicking on ‘My bookings’ and
choosing the event and the number of tickets you want to cancel. To be
considerate to other members, please try to give as much notice as possible so
we can try to reallocate tickets to those on the waiting list.

11. Can I change a first come, first served event for another one in the same
calendar month?
You can do this by applying for tickets for the other first come, first served
event, and during the booking process you will be asked to cancel your existing
tickets, so that we can make these available to other customers. If you agree to
this, when you complete your booking for the new first come, first served event,
your previously confirmed first come, first served event tickets will be
cancelled.

12. Are there any age restrictions?
Please check the details in your My Sky app booking pages for age restrictions –
these are different for each cinema screening. We may request proof of age. If
we know the certification when you apply, we’ll show it during the ticket
booking process and on the ticket. However it is your responsibility to check
the certification before the screening. You can do this on the official British
Board of Film Classification website at www.bbfc.co.uk.

13. Are travel arrangements and expenses included with tickets?
No. Travel and accommodation, food and drinks, and any other expense not
specifically mentioned in the event description will not be included, and you’ll
need to arrange your own travel to and from the event.

14. What movies are on?
We show a range of new releases. Keep checking ‘Sky VIP’ in your My Sky app,
then ‘Cinema Screenings’ to see what’s on.

15. When are new first come, first served tickets released?
We release tickets on different days at different times so just keep checking
back regularly to see what’s new or coming soon. Our first come, first served
events, tickets often go very fast. Sometimes we release tickets in stages, so
if there aren’t any available when you first look, and you see the message ‘More
coming’, it’s worth checking again later. Unfortunately we can’t give you any
more information on the date or time of ticket releases.

16. I’m in a wheelchair/I have mobility issues – will there be suitable access
and facilities for me?
If you have any special accessibility requirements, you will need to book or
enter the ballot for tickets using the standard process. When you receive
confirmation that you have been allocated tickets, contact us at
support@skyticketit.com to let us know your needs. We can then contact the event
venue to check accessibility and let you know. In some instances, notice of
accessible seating may only be available at short notice. If wheelchair spaces
are available, these will be offered on a first-come, first-served basis.

17. I booked two tickets. Will they be for seats next to each other?
If you arrive together then it is likely you will be seated together as seats
are allocated on a first come, first served basis on entry, but we are unable to
guarantee this in advance.

18. Didn’t find the answer you were looking for?
Email us at support@skyticketit.com. Please don’t email us to cancel your
tickets. If you need to cancel your tickets, take a look at ‘How do I cancel my
tickets?’



About

WeTicketIt® is a full service ticketing platform under licence to Stretch
Communications Ltd, designed for customer loyalty, media promotions, membership
and rewards programmes. We originally ticketed for film promotions and premieres
in the early 2000s, but rapidly grew into broader entertainment promotions. We
provide the technical and logistical support for leading rewards programmes in
the UK, USA, Europe and Australia.

Stretch Communications Ltd is an audience provider. We fulfil targeted audience
requirements for 'word of mouth' and test screenings, shows and events.



Privacy policy

At Stretch Communications Ltd, we are committed to maintaining the trust and
confidence of visitors to our web sites. In particular, we want you to know that
Stretch Communications Ltd is not in the business of selling, renting or trading
email lists with other companies and businesses. But just in case you don’t
believe us, in this Privacy Policy, we’ve provided lots of detailed information
on when and why we collect your personal information, how we use it, the
specific conditions under which we may disclose it to others and how we keep it
secure. Grab a cuppa and read on.

This privacy policy applies to the websites ('Sites') operated by the software /
website licensor, Stretch Communications Ltd and to the processing of personal
information as contemplated in this privacy policy. Any reference to 'you' or
'your' means you, the user. Stretch Communications respects your privacy and is
committed to protecting the personal information you share with us. This
statement describes how we collect and use your personal information that we may
collect about you through the Sites and from our communications with you. The
Sites are hosted on various servers within the European Economic Area.

Data Protection Laws
We are conscious of our legal responsibilities as a 'data controller' and we
support the principles of data protection reflected in The General Data
Protection Regulation (GDPR) (EU) 2016/679 and applicable national implementing
legislation. We shall endeavour to ensure that the personal information we
obtain and use will always be held, used, transferred and otherwise processed in
accordance with our legal obligations.

Other websites
There may be links from the Sites to other websites. This privacy policy only
applies to the Sites and not to any other websites including any websites linked
from any of the Sites. Accessing those third party websites or sources requires
you to leave the Sites. We do not control those third party websites or any of
the content they contain and you expressly acknowledge and agree that we are in
no way responsible or liable for any of those third party websites, including,
without limitation, the content, policies, failures, promotions, products,
services or actions of those websites and/or any damages, losses, failures or
problems caused by, related to or arising from those websites. We encourage you
to review all policies, rules, terms and regulations, including the privacy
policies, of each website that you visit.

How we obtain personal information about you
We may as a result of your interaction with our Sites and our communications
with you hold and process personal information obtained about you. The types of
personal information we collect may include:
your name
your phone number
your email address
your address
your profession
your date of birth
your entertainment preferences
your customer priority number
From time to time, we may alter the specific types of personal information we
collect.

How we collect and use non-personal information
Please note that when anyone visits any of the Sites, we automatically collect
certain non-personal information such as the type of computer operating system
(e.g., Windows or Mac OS) and browser (e.g., Safari, Chrome, Internet Explorer)
being used, and the domain name of the internet service provider. We often
collect information on your entertainment preferences. We sometimes use the
non-personal information that we collect to improve the design and content of
the Sites and to enable us to personalise your experience.

What we do with your personal information
The personal information that you provide will be available to Stretch
Communications, our affiliated companies and trusted third party service
providers and contractors for the following purposes:
to process enquiries received via the Sites
to register you for and send you newsletters
to conduct market research and business development
to provide you with information about products and promotions that may be of
interest to you from ourselvesin connection with surveys related to our products
and the Sites any other purpose indicated at the time you voluntarily provide
your personal information

Payment Processing
In any instance where we process payments through the Websites, the payment
information and the processing function is handled by STRIPE in accordance with
their data protection and privacy policies. We do not receive, process or store
credit or debit card details, bank details or payment information of any kind,
nor do we share customer details with any 3rd parties.

Marketing
We may from time to time use your personal information to send you automated
email messages or marketing materials regarding our services and the services of
third party suppliers, in each case with your prior consent. These email
messages may contain features that help us make sure you received and were able
to open the message. You may opt out of receiving such marketing email messages
at any time, free of charge, by replying to the message with 'unsubscribe' in
the subject line, or by following the instructions in any marketing
communication.

To make our website better
We will also process your personal data in order to provide you with a more
tailored experience when you visit our website. For example, we may use your
personal data to tailor our website, make sure it is displayed in the most
effective way for the device you are using. We also use various third party
cookies to help us improve our website (more details are set out in the sections
below) but we will not share your personal data with the third party analytics
and search engine providers that assist us in the improvement and optimisation
of our website (see cookies and tracking software below). We will also process
your personal data for the purposes of making our website more secure, and to
administer our website and for internal operations, including troubleshooting,
data analysis, testing, research and statistical and survey purposes. The legal
basis on which we process your personal data in these circumstances is our
legitimate interest to provide you with the best possible website we can, and to
ensure that our website is kept secure.

Cookies and tracking software
We use 'cookies' and other types of tracking software in order to personalise
your visit to our Sites and enhance your experience by gaining a better
understanding of your particular interests and customising our pages for you. A
cookie is a message given to a web browser by a web server and which is then
stored by the browser in a text file. Each time the browser requests a page from
the server this message is sent back which enables the user's computer to be
identified.
We may use the information provided by cookies to analyse trends, administer the
Sites, or for research and marketing purposes to help us better serve you..
In specific we use:
Session and Browser Cookies - to keep you logged in and to prevent malicious
attacks. These are accessed by our software to automatically revalidate users
during the booking process. Google Analytics Cookies - to measure traffic, user
experience, website performance and other statistical information provided by
Google Analytics. These are accessed by Google and the results provided to us in
the form of anonymised graphs, charts and raw data.


No information which in itself personally identifies you will be collected
through the cookies. These cookies are not used for any purpose other than those
described here. If you like, you can set your browser to notify you before you
receive a cookie so you have the chance to accept it and you can also set your
browser to turn off all cookies. The website www.allaboutcookies.org (run by the
Interactive Marketing Bureau) contains step-by-step guidance on how cookies can
be switched off by users.
Please note that our Sites require the use of cookies in order to work at their
best in some instances to work at all. If you do not wish these cookies to be
used then please note that you may not experience our Sites working to their
best effect or at all.

Disclosing your personal information
We may disclose your personal information to companies and individuals who
perform business functions and services on our behalf. Such functions may
include hosting the Sites, analysing data and providing other support services.
All such parties will be required to keep your personal data secure and only
process it in accordance with our instructions. We may also disclose your
personal information if, in our opinion, disclosure is required by law.
Finally, we may disclose your personal information if you have explicitly given
consent for us to do so, and then only to the third party identified at the time
of consenting - and in accordance with their own privacy policy.

International transfers of your personal information
We may transfer and process any personal information you provide to us to
countries outside the European Economic Area whose laws may not afford the same
level of protection to your personal information. We will therefore ensure that
all adequate safeguards are in place and that all applicable laws and
regulations are complied with in connection with such transfer.

The accuracy of your information
While we endeavour to ensure that the information we hold about you is accurate
and kept up to date, we shall assume that in the absence of evidence to the
contrary, the information you provide us with is accurate. Should you inform us
of inaccuracies in the information which we hold in relation to you or, if we
discover that such information is inaccurate, it shall be promptly rectified by
us. We do not intentionally retain any information about you which is out of
date or which is no longer required. Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect
your personal information from loss, misuse, and unauthorised access,
disclosure, alteration, or destruction.

Access and Correction Rights
By logging in to our ticketing sites, you can see the profile information we
hold on you and you can update it there. You can also see your booking history.
You can request access to, and have the opportunity to update and amend your
personal information, and you can exercise any other rights you enjoy under
applicable data protection laws, including, for example, objection to and
blocking of the processing of your personal information, by contacting us at
support@skyticketit.com. For security reasons, we reserve the right to take
steps to authenticate your identity before providing access to your personal
information. Subject to applicable law, we may charge you a small fee to access
your data.

Retention of data
We will keep your personal information for as long as necessary for the purposes
for which it was collected, to provide you with services and to conduct our
legitimate business interests or where otherwise required by law.
In instances where our rules are broken by a user and we ban the user from
further accessing our sites, we will retain ad infinitum such information as is
necessary to identify the user in order to prevent access.
Changes to the Policy
We reserve the right, at our sole discretion, to modify, add or remove sections
of this privacy policy at any time and any changes will be notified to you using
the email address you have given us or by an announcement on the webpage
available at the 'Privacy Policy' link on the Sites. Your continued use of the
Sites, following the posting of changes to this privacy policy, will mean you
accept these changes.

Privacy Queries
If you have any questions regarding this policy, or you wish to update your
details or remove your personal data from our records, please inform us by
emailing support@skyticketit.com.



Refunds

Please refer to Section 8 (Refunds) and section 9 (Liability) of our Terms &
Conditions below.



Terms of service

Stretch Communications Ltd is a company registered in England and Wales under
company number 4594879, with registered office at 62-70 Shorts Gardens, London
WC2H 9AH (“we”, “us”, “our”). This Booking Policy is designed to ensure your
satisfaction and understanding of the purchase process on weticketit.com.

1. GENERAL & DEFINITIONS
1.1 We ‘Offer’ (sell or give away) tickets and associated products and/or
services on behalf of partners, license holders, artists, agents, producers,
promoters, record labels, teams and venues. We refer to these parties who
organise or provide the event and/or from whom we obtain tickets and/or
associated products or services to sell or offer for free to you as our "Event
Partner".
1.2 We Offer tickets as and when allocated by Event Partners. The quantity of
tickets made available by us vary on an event by event basis. Tickets are
generally offered through several distribution points, including online, call
centres and, in some cases, box offices. Tickets for popular events may sell out
quickly. Occasionally, additional tickets may be available prior to the event,
however We do not always control this inventory or its availability.
1.3 For some events, tickets may be Offered as part of a “Package” (where a
ticket for an event is Offered together with concessions, merchandise or other
valuable benefits such as exclusive seating arrangements, accommodation,
transport, dining or merchandise as an inclusive package at an inclusive price)
1.4 In this Booking Policy, we refer to any products and/or services Offered by
us as “Items”.
1.5 By placing an ‘Order’ (a request for an Item), if we are able to fulfil the
order, we will confirm it on screen and in email, usually in the form of a
ticket or booking confirmation. Once we have confirmed that order, whether a
financial transaction is required or not, we refer to this completion as a
“Booking”.
1.6 To Order Item(s) from us, you must be 18 or over and have a valid
credit/debit card issued in your name. To book Item(s) from us which are free,
you must be 13 or over unless otherwise specified.

2. CONTRACT
2.1 Any booking through our platform whether free or paid is subject to: (i)
this Booking Policy; (ii) any special terms and conditions which may be
displayed on our website; and (iii) the terms and conditions of the Event
Partner(s) and/or event, which can be found on their respective websites. Venue
terms and conditions may also be available at the venue box office.
2.2 Your contract of Booking of an Item starts once we have confirmed your Order
and ends immediately after the completion of the event for which you have
Ordered the Item, save that, if you have Ordered any physical product, your
contract for the Booking of such product will end 14 days after the date of
delivery of the product to you. All Orders are subject to payment card
verification and/or other security checks and your transaction may be cancelled
if it has not passed our verification process.
2.3 You agree not to obtain or attempt to obtain any Items through unauthorised
use of any robot, spider or other automated device or any other illegal or
unauthorised activity. We reserve the right to cancel any transaction which we
reasonably suspect to have been made in breach of these provisions without any
notice to you and any and all Items purchased as part of such transaction will
be void.
2.4 We reserve the right to cancel Bookings which we reasonably suspect to have
been made fraudulently.

3. PRICES AND FEES
3.1 Orders from us may be subject to a per Item service charge and a
non-refundable per order delivery fee.
3.2 Whilst we try to ensure that all prices on our website are accurate, errors
may occur. If we discover an error in the price of any Item you have Ordered, we
will inform you as soon as possible and give you the option of reconfirming your
Order at the correct price (and credit or debit your account as applicable) or
cancelling your Order. If we are unable to contact you, you agree that we may
treat the order as cancelled. If you choose to cancel after you have already
paid the incorrect price, you will receive a full refund from us.

4. CANCELLATIONS
4.1 If you have purchased a ticket, or a Package, you are not entitled to cancel
your purchase.
4.2 If you have purchased any product, you are entitled to cancel your
transaction within fourteen (14) days of the date of delivery of the product (or
during such longer period as may be specified in the Event Partner’s terms and
conditions). You are not entitled to cancel any associated ticket purchase in
such circumstances.
4.3 If you have Booked a free ticket, you may cancel the ticket via the website
up until the cancellation deadline which will vary from event to event.

5. DELIVERY
5.1 We aim to dispatch tickets as soon as possible. We aim to inform you of the
timescales on your booking confirmation page and email. In some instances we are
not able to specify the exact dates of dispatch, as the arrangements for
dispatch depend on when we are in possession of the ticket stock used for a
particular event. For some events, we receive ticket stock from our Event
Partners close to the event date.
5.2 Please allow as much time as possible for your tickets to arrive. If your
tickets have not arrived three days before the event (or, if you are travelling,
three days before you leave on your journey), please contact us. Please include
your reference number and the name and postcode the booking is made under.
5.3 We post tickets to the address given at point of Order. Please note that if
the address in your booking does not correspond to that held by your credit card
company, we may cancel your tickets.
5.4 We reserve the right to make tickets available for collection by you at the
venue box office. We will notify you by telephone or email of the arrangements
for collection (using the details provided by you at the time of ordering) if
this becomes necessary. You may be required to provide your booking confirmation
email and your photo ID to collect tickets.
5.5 Any and all products and/or services included in a Package are provided and
fulfilled by our Event Partners, who are responsible for the delivery and the
quality of such products and/or services. If you have any queries or complaints
regarding the non-ticket element of the Package, please contact the relevant
Event Partner directly. For contact details, please refer to the booking
confirmation email.

6. TICKETS
6.1 Any ticket you purchase from us remains the property of the Event Partner
and is a personal revocable licence which may be withdrawn and admission refused
at any time. If this occurs, you will be refunded the sale price of the ticket
which has been withdrawn or for which access was refused (including the relevant
per ticket service charge but excluding the per order handling fee).
6.2 Policies set by our Event Partners, may prohibit us from issuing replacement
tickets for any lost, stolen, damaged or destroyed tickets. For example for
non-seated events, allowing a possibility of both the original and replacement
tickets being used, may compromise the licensed capacity of the venue. If
replacement tickets are being issued, we may charge you a reasonable
administration fee.
6.3 When you receive your tickets, please keep them in a safe place. We will not
be responsible for any tickets that are lost or stolen. Please note that direct
sunlight or heat can sometimes damage tickets.
6.4 It is your responsibility to check your tickets; mistakes cannot always be
rectified.
6.5 You have a right only to a seat of a value corresponding to that stated on
your ticket. We, the venue or Event Partner reserve the right to provide
alternative seats (whether before or during the event) to those initially
allocated to you or specified on the tickets.

RESTRICTIONS
6.6 When Ordering tickets from us, you are limited to a specified number of
tickets for each event. This number is included on event information page and is
verified with every transaction. This policy is in effect to discourage unfair
ticket ordering. Tickets may be restricted to a maximum number per person, per
credit card and, for some events, a restriction may apply per household. We
reserve the right to cancel tickets booked in excess of this number without
prior notice.
6.7 Tickets may be Offered subject to certain restrictions on entry or use, such
as restricted, obstructed or side view or a minimum age for entry. Any such
restriction shall be displayed on our website or otherwise notified to you
before or at the time you book the tickets. It is your responsibility to ensure
that you read all notifications displayed on our website.
6.8 You may not resell or transfer your tickets if prohibited by law. In
addition, Event Partners may prohibit the resale or transfer of tickets for some
events. Any resale or transfer (or attempted resale or transfer) of a ticket in
breach of the applicable law or any restrictions imposed by the Event Partner is
grounds for seizure or cancellation of that ticket without refund or other
compensation.
6.9 You may not combine a Ticket with any hospitality, travel or accommodation
service and/or any other merchandise, product or service to create a package,
unless formal written permission is given by us and the Event Partner.
6.10 A ticket shall not be used for advertising, promotions, contests or
sweepstakes, unless formal written permission is given by the Event Partner,
provided that even if such consent is obtained, use of our trade marks and other
intellectual property is subject to our prior consent.

7. EVENT
7.1 It is your responsibility to ascertain whether an event has been cancelled
and the date and time of any rearranged event. If an event is cancelled or
rescheduled, we will use reasonable endeavours to notify you of the cancellation
once we have received the relevant authorisation from the Event Partner. We do
not guarantee that you will be informed of such cancellation before the date of
the event.
7.2 Please note that advertised start times of events are subject to change.
7.3 Tickets are sold subject to the Event Partner’s right to alter or vary the
programme due to events or circumstances beyond its reasonable control without
being obliged to refund monies or exchange tickets, unless such change is a
material alteration as described in paragraph 8.4, in which case the provisions
of this paragraph shall apply.

8. REFUNDS
8.1 Occasionally, events are cancelled, rescheduled or materially altered by the
team, performer or Event Partner for a variety of reasons. Contact us for exact
instructions.
8.2 Cancellation: If an event is cancelled (and not rescheduled), you will be
offered a refund of the sale price of your ticket(s), including the relevant per
ticket service charge but excluding the per order handling fee. If an event
takes place over several days and one or more day(s) is/are cancelled (but not
all the days constituting the event), a partial refund only may be payable
corresponding to the day(s) cancelled. If your Booking involved no financial
transaction, no compensation financial or otherwise will be offered.
8.3 Rescheduling: Unless indicated otherwise in relation to a particular event,
if an event is rescheduled, you will be offered seats at any rescheduled event
(subject to availability) of a value corresponding with your original tickets.
If you are unable to attend the rescheduled event, you will be offered a refund
of the sale price of your ticket(s) including the relevant per ticket service
charge but excluding the per order handling fee. You must inform us within the
time specified by us if you are unable to attend the rescheduled event,
otherwise we may reconfirm your booking for the rescheduled date and you will
not be entitled to claim a refund. If your Booking involved no financial
transaction, we may transfer your tickets to the new date or we may offer you an
exclusive rebooking window. No compensation financial or otherwise will be
offered.
8.4 Material alteration: If an event is materially altered, you will be offered
an option to either reconfirm your order for the altered event or to claim a
refund (of the sale price of your ticket(s) including the relevant per ticket
booking fee but excluding per order handling fee), within such time as specified
by us. Failure to inform us of your decision may result in your order being
reconfirmed for the altered event and you will not be entitled to claim a
refund. A ‘material alteration’ is a change which, in our and the Event
Partner’s reasonable opinion, makes the Event materially different to the Event
that Bookers of tickets, taken generally, could reasonably expect. The use of
understudies in theatre performances and/or any changes of: (i) any supporting
act; (ii) members of a band; and/or (iii) the line-up of any multi-performer or
multi-talent event (such as a festival or a TV recording or Q&A that forms part
of a screening event or exhibition) shall not be a material alteration. If your
Booking involved no financial transaction, no compensation financial or
otherwise will be offered.
8.5 To claim your refund, please apply in writing to: Stretch Communications
Ltd, 62-70 Shorts Gardens, London WC2H 9AH (or to such other address as may be
notified to you by us). You must enclose your unused tickets and comply with any
other reasonable instructions from us. For accounting purposes your unused
tickets must be received within 28 days from the date of the cancelled event.
8.6 If you have Ordered from us any Item associated with an event which has been
cancelled, rescheduled or materially altered (such as car parking or travel) and
a refund of a ticket is due to you in accordance with this clause 8, we will
also refund you the purchase price of such Item purchased from us, including the
per Item service charge but excluding the per order handling charge. If your
Booking involved no financial transaction, no compensation financial or
otherwise will be offered.
8.7 This Booking Policy does not and shall not affect your statutory rights as a
consumer. For further information about your statutory rights contact Citizens
Advice or the Department for Business Innovation and Skills.
8.8 We regret that, unless paragraphs 8.2, 8.3 or 8.4 apply, tickets cannot be
exchanged or refunded after purchase.

9. LIABILITY
9.1 Personal arrangements including travel, accommodation or hospitality
relating to the Event which have been arranged by you are at your own risk.
Neither we nor the Event Partner(s) shall be liable to you for any loss of
enjoyment or wasted expenditure.
9.2 Unless otherwise stated in this clause 9, our and the Event Partner(s)’
liability to you in connection with the event (including, but not limited to,
for any cancellation, rescheduling or material change to the programme of the
event) and the Item you have purchased shall be limited to the price paid by you
for the Item, including any per item service charge but excluding any per order
handling fee. If your Booking involved no financial transaction, no compensation
financial or otherwise will be offered.
9.3 Neither We nor the Event Partner(s) will be liable for any loss, injury or
damage to any person (including you) or property howsoever caused (including by
us and/or by the Event Partner(s)): (a) in any circumstances where there is no
breach of a legal duty of care owed by us or the Event Partner(s); (b) in
circumstances where such loss or damage is not a reasonably foreseeable result
of any such breach (save for death or personal injury resulting from our
negligence); or (c) to the extent that any increase in any loss or damage
results from breach by you of any of the terms of this Booking Policy and/or any
terms and conditions of the Event Partner(s) or your negligence.
9.4 Nothing in this Booking Policy seeks to exclude or limit our or the Event
Partner(s)’ liability for death or personal injury caused by our or the Event
Partner(s)’ (as relevant) negligence, fraud or other type of liability which
cannot by law be excluded or limited.

10. ADMISSION AND ATTENDANCE
10.1 The venue reserves the right to refuse admission should patrons breach any
terms and conditions of the event or Event Partner. The venue may on occasions
have to conduct security searches to ensure the safety of the patrons.
10.2 Every effort to admit latecomers will be made at a suitable break in the
event, but admission cannot always be guaranteed.
10.3 There will be no pass-outs or re-admissions of any kind.
10.4 The unauthorised use of photographic and recording equipment is prohibited.
Any photos, videos and/or recordings may be destroyed or deleted. Laser pens,
mobile phones, dogs (except guide dogs) and a patron’s own food and drink may
also be prohibited (please check with the venue).
10.5 You and other ticket holders consent to filming and sound recording as
members of the audience.
10.6 Prolonged exposure to noise may damage your hearing.
10.7 Special effects which may include, without limitation, sound, audio visual,
pyrotechnic effects or lighting effects may be featured at an event.

11. QUERIES AND COMPLAINTS
11.1 If you have any queries or complaints regarding your purchase, contact us,
quoting your order number given to you at the conclusion of placing the order.
11.2 Because we sell Items on behalf of Event Partners, we may need to contact
them for more information before responding to your complaint. Some complaints
can take up to 28 days to resolve, but we will get back to you as soon as
possible.
11.3 If any dispute arises, we shall use our reasonable endeavours to consult or
negotiate in good faith, and attempt to reach a just and equitable settlement
satisfactory to you, us and the Event Partner.
11.4 Although this does not restrict your rights to pursue court proceedings, if
we are unable to settle any dispute by negotiation within 28 days, you and we
may attempt to settle it by mediation. To initiate a mediation a party must give
written notice to the other parties to the dispute requesting a mediation.
11.5 As an online trader, pursuant to European Union legislation, we also draw
your attention to the European Commission’s Online Dispute Resolution
platform here, where you can access further information about online dispute
resolution.

You can also email us at support@skyticketit.com

12. MISCELLANEOUS
12.1 The Event Partner and its affiliates, successors, or assigns may enforce
these terms in accordance with the provisions of the Contracts (Rights of Third
Parties) Act 1999 (the “Act”). Except as provided above, this agreement does not
create any right enforceable by any person who is not a party to it under the
Act, but does not affect any right or remedy that a third party has which exists
or is available apart from that Act.
12.2 All of these terms and conditions are governed by English Law and any
disputes arising out of any transaction with TicketWeb are subject to the
exclusive jurisdiction of the English Courts.



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