www.solarwinds.com
Open in
urlscan Pro
2a02:26f0:120::5435:8c50
Public Scan
Submitted URL: https://www.solarwinds.com/securityadvisory
Effective URL: https://www.solarwinds.com/sa-overview/securityadvisory
Submission: On June 01 via manual from AE
Effective URL: https://www.solarwinds.com/sa-overview/securityadvisory
Submission: On June 01 via manual from AE
Form analysis 0 forms found in the DOM
Text Content
* SolarWinds uses cookies on its websites to make your online experience easier
and better. By using our website, you consent to our use of cookies. For more
information on cookies, see our Cookie Policy.
Continue
* Government
* Customer Portal
* Partners
* Events
* Contact Us
* English
* Deutsch
* Español
* Français
* 日本語
* 한국어
* Português
* 中文
Toggle navigation
English
* Deutsch
* Español
* Français
* 日本語
* 한국어
* Português
* 中文
* Products
* Network Management
* Systems Management
* Database Management
* IT Security
* IT Service Management
* Application Management
* Managed Service Providers
* All Products
Products
* Network Performance Monitor
* NetFlow Traffic Analyzer
* Network Configuration Manager
* IP Address Manager
* User Device Tracker
* VoIP & Network Quality Manager
* Network Automation Manager
* Log Analyzer
* Network Topology Mapper
* Engineer's Toolset
* ipMonitor
* Kiwi CatTools
* Kiwi Syslog Server
Bundles
* Network Bandwidth Analyzer Pack
* Log and Network Performance Pack
* IP Control Bundle
View All Network Management Products
Unify log management and infrastructure performance with SolarWinds Log
Analyzer.
Aggregate. Search. Chart.
Learn More
Products
* Server & Application Monitor
* Virtualization Manager
* Storage Resource Monitor
* ipMonitor
* Serv-U Managed File Transfer
* Serv-U Secured FTP
* Server Configuration Monitor
* Log Analyzer
* Access Rights Manager
* Application Performance Monitoring
* Web Performance Monitor
* SolarWinds Backup
Bundles
* Systems Management Bundle
* Server Performance & Configuration Bundle
* Log and Systems Performance Pack
* Application Performance Optimization Pack
* IT Operations Manager
View All Systems Management Products
Easy-to-use system and application change monitoring with Server
Configuration Monitor.
Learn More
Products
* Database Performance Analyzer
* Oracle
* SQL Server
* Azure SQL Database
* Database Performance Monitor
* PostgreSQL
* MongoDB
* MySQL
* Redis
View All Database Management Products
Monitor your cloud-native Azure SQL databases with a cloud-native monitoring
solution.
Azure SQL performance monitoring simplifed.
Learn More
Products
* Access Rights Manager
* Security Event Manager
(formerly Log & Event Manager)
* Server Configuration Monitor
* Patch Manager
* Identity Monitor
* Serv-U Managed File Transfer
* Serv-U Secured FTP
* Serv-U Gateway
View All IT Security Products
Help Reduce Insider Threat Risks with SolarWinds® Access Rights Manager
Manage and Audit Access Rights across your Infrastructure.
Learn More
Products
* Service Desk
* Web Help Desk
* ipMonitor
* Desktop Management
* Dameware Remote Everywhere
* Dameware Remote Support
* Dameware Mini Remote Control
* Help Desk Essentials
View All IT Service Management Products
SolarWinds Service Desk is a 2020 TrustRadius Winner
Service Desk is a winner in two categories: IT Asset Management and IT
Service Management (ITSM)
Products
* AppOptics
SaaS-based infrastructure and application performance monitoring, tracing,
and custom metrics for hybrid and cloud-custom applications.
* Server & Application Monitor
Infrastructure and application performance monitoring for commercial
off-the-shelf and SaaS applications; built on the SolarWinds® Orion®
platform.
* Loggly
Fast and powerful hosted aggregation, analytics and visualization of
terabytes of machine data across hybrid applications, cloud applications,
and infrastructure.
* Log Analyzer
Monitoring and visualization of machine data from applications and
infrastructure inside the firewall, extending the SolarWinds® Orion®
platform.
* Papertrail
Real-time live tailing, searching, and troubleshooting for cloud
applications and environments.
* Pingdom
Real user, and synthetic monitoring of web applications from outside the
firewall.
* Web Performance Monitor
Web application performance monitoring from inside the firewall.
View All Application Management Products
AppOptics: Next-gen SaaS-based application performance & infrastructure
monitoring.
Accelerates the identification and getting to the root cause of application
performance issues.
Learn More
Products
* N-able N-central
Automate what you need. Tackle complex networks. Built to help maximize
efficiency and scale.
* N-able Remote Monitoring & Management
Get a comprehensive set of RMM tools to efficiently secure, maintain, and
improve your clients’ IT systems.
* N-able Backup & Recovery
Manage backup for servers, workstations, applications, and business
documents from one cloud-based dashboard.
* N-able Mail Protection & Archiving
Protect users from email threats and downtime.
* N-able Password Management
Easily adopt and demonstrate best practice password and documentation
management workflows.
* N-able PSA & Ticketing
Manage ticketing, reporting, and billing to increase helpdesk efficiency.
* N-able Remote Support
Help support customers and their devices with remote support tools
designed to be fast and powerful.
View All Managed Service Provider Products
Microsoft 365 + N-able. Manage more devices from one dashboard.
Bringing together N-able RMM and Microsoft Intune management capabilities.
Learn More
* Solutions
* CHALLENGE
* Role
* Technology
* Remote Monitoring
Solutions
* Network Solutions
* IT Security Solutions
* Enterprise Solutions
* MSP Solutions
* Infrastructure Management Solutions
* IT Asset Management
* SolarWinds Orion Platform
* Database Management
* Application Performance Management
* Compliance Solutions
* Scalability Solutions
* Software Defined Solutions
* Customer Success
* IT Automation Software
* IT Cost Optimization
* IT Agility
* Education IT Solutions
* Global System Integrators
* Small Business Solutions
Solutions
* IT Operations Solutions
* IT Help Desk Solutions
* IT Service Desk Solutions
* ITSM Solutions
* ITIL Solutions
* Enterprise Help Desk Solutions
* Global System Integrators
Solutions
* Office 365 Solutions
* Active Directory
* Azure Cloud Solutions
* Cisco Solutions
* MySQL Solutions
* Postgres Solutions
* DigitalOcean Application Solutions
* Azure SQL Solutions
Solutions
* Remote Monitoring Solutions
* Remote Infrastructure Management Solutions
* Secure Remote Access Solutions
* Support Remote Workforce Solutions
* Business Continuity Solutions
* User Experience Monitoring Solutions
* Support
Renew Maintenance
Renew to download the latest product features, get 24/7 tech support, and
access to instructor-led training.
* Renew Maintenance
* Learn about Auto-Renewal
Access the Success Center
Find product guides, documentation, training, onboarding information, and
support articles.
* Access the Success Center
* Orion Assistance Program
* SmartStart Onboarding
* Support Offerings
Technical Support
Submit a ticket for technical and product assistance, or get customer service
help.
* Americas: +1-512-682-9300
* EMEA: +353 21 5002900
* APAC: +61 2 8412 4900
* Submit a Ticket
* Supported Versions
* End of Life Policy
Training & Certification
Learn through self-study, instructor-led, and on-demand classes with the
SolarWinds Academy.
* SolarWinds Academy
* SolarWinds Certified Professional
Customer Portal
Download the latest product versions and hotfixes. Manage your portal account
and all your products.
* Access the Customer Portal
* Community
THWACK
Connect with more than 150,000+ community members. Get help, be heard by us
and do your job better using our products.
* View THWACK
Orange Matter
Get practical advice on managing IT infrastructure from up-and-coming
industry voices and well-known tech leaders.
* View Orange Matter
LogicalRead Blog
Into databases? Find articles, code and a community of database experts.
* View LogicalRead Blog
Secure by Design Resource Center
Get the latest SolarWinds investigation updates, advice from leading
cybersecurity experts we’re working with, and learn about our Secure by
Design journey.
* View Resources
* FREE TRIALS
* Contact Sales
* Online Quote
*
* Products
* Network Management
* Network Performance Monitor
* NetFlow Traffic Analyzer
* Network Configuration Manager
* IP Address Manager
* User Device Tracker
* VoIP & Network Quality Manager
* Network Automation Manager
* Log Analyzer
* Network Topology Mapper
* Engineer's Toolset
* ipMonitor
* Kiwi CatTools
* Kiwi Syslog Server
* Network Bandwidth Analyzer Pack
* Log and Network Performance Pack
* IP Control Bundle
* Systems Management
* Server & Application Monitor
* Virtualization Manager
* Storage Resource Monitor
* ipMonitor
* Serv-U Managed File Transfer
* Serv-U Secured FTP
* Server Configuration Monitor
* Log Analyzer
* Access Rights Manager
* Application Performance Monitoring
* Web Performance Monitor
* SolarWinds Backup
* Systems Management Bundle
* Server Performance & Configuration Bundle
* Log and Systems Performance Pack
* Application Performance Optimization Pack
* IT Operations Manager
* Database Management
* Database Performance Analyzer
* Oracle
* SQL Server
* Azure SQL Database
* MySQL
* SAP ASE
* MariaDB
* DB2
* Amazon Aurora
* Database Performance Monitor
* PostgreSQL
* MongoDB
* MySQL
* Redis
* IT Security
* Access Rights Manager
* Security Event Manager
* Server Configuration Monitor
* Patch Manager
* Identity Monitor
* Serv-U Managed File Transfer
* Serv-U Secured FTP
* Serv-U Gateway
* IT Service Management
* Service Desk
* Web Help Desk
* ipMonitor
* Desktop Management
* Dameware Remote Everywhere
* Dameware Remote Support
* Dameware Mini Remote Control
* Help Desk Essentials
* Application Management
* AppOptics
* Server & Application Monitor
* Loggly
* Log Analyzer
* Papertrail
* Pingdom
* Web Performance Monitor
* Managed Service Providers
* N-able N-central
* N-able Remote Monitoring & Management
* N-able Backup & Recovery
* N-able Mail Protection & Archiving
* N-able Password Management
* N-able PSA & Ticketing
* N-able Remote Support
* Solutions
* CHALLENGE
* Network Solutions
* IT Security Solutions
* Enterprise Solutions
* MSP Solutions
* Infrastructure Management Solutions
* IT Asset Management
* SolarWinds Orion Platform
* Database Management
* Application Performance Management
* Compliance Solutions
* Scalability Solutions
* Software Defined Solutions
* Customer Success
* IT Automation Software
* IT Cost Optimization
* IT Agility
* Education IT Solutions
* Global System Integrators
* Small Business Solutions
* Role
* IT Operations Solutions
* IT Help Desk Solutions
* IT Service Desk Solutions
* ITSM Solutions
* ITIL Solutions
* Enterprise Help Desk Solutions
* Global System Integrators
* Technology
* Office 365 Solutions
* Active Directory
* Azure Cloud Solutions
* Cisco Solutions
* MySQL Solutions
* Postgres Solutions
* DigitalOcean Application Solutions
* Azure SQL Solutions
* Remote Monitoring
* Remote Monitoring Solutions
* Remote Infrastructure Management Solutions
* Secure Remote Access Solutions
* Support Remote Workforce Solutions
* Business Continuity Solutions
* User Experience Monitoring Solutions
* Support
* Renew Maintenance
* Renew Maintenance
* Learn about Auto-Renewal
* Access the Success Center
* Access the Success Center
* Orion Assistance Program
* SmartStart Onboarding
* Support Offerings
* Technical Support
* Americas: +1-512-682-9300
* EMEA: +353 21 5002900
* APAC: +61 2 8412 4900
* Submit a Ticket
* Supported Versions
* End of Life Policy
* Training & Certification
* SolarWinds Academy
* SolarWinds Certified Professional
* Customer Portal
* Access the Customer Portal
* Community
* THWACK
* View THWACK
* Orange Matter
* View Orange Matter
* LogicalRead Blog
* View LogicalRead Blog
* Secure by Design Resource Center
* View Resources
* FREE TRIALS
* Contact Sales
* Online Quote
* View All Products View Free Tools
SOLARWINDS SECURITY ADVISORY
* Security Advisory
* CERT Advisory
* Security Advisory FAQ
* CERT Upgrading Your Environment
* New Digital Certificate
Recent as of April 6, 2021, 9:00am CST
This page covers the SolarWinds response to both SUNBURST and SUPERNOVA, and the
steps we are taking in response to these incidents.
* For information about SUNBURST, go here.
* For information about SUPERNOVA, go here.
* For information about our new digital code-signing certificate, go here.
We continue to strive for transparency and keeping our customers informed to the
extent possible as we cooperate with law enforcement and intelligence
communities, and to the extent it is in the best interest of our customers. Like
other software companies, we seek to responsibly disclose vulnerabilities in our
products to our customers while also mitigating the risk that bad actors seek to
exploit those vulnerabilities by releasing updates to our products that
remediate these vulnerabilities before we disclose them.
For the latest update on our investigation, please read this blog, and to learn
more about the steps we’re taking to ensure the security and performance of the
products we deliver, go here. You can also Subscribe to this RSS Feed to be
notified when we update this page (note: you will need to cut and paste the
"Subscribe to this RSS feed" URL into an RSS Feed Reader, e.g. Outlook's RSS
Subscriptions, to monitor updates).
A detailed Frequently Asked Questions (FAQ) page is available here, and we
intend to update this page as we learn more information.
ABOUT OUR NEW DIGITAL CODE-SIGNING CERTIFICATE
As announced by SolarWinds President and CEO Sudhakar Ramakrishna in his Orange
Matter blog, Our Plan for a Safer SolarWinds and Customer Community, we’re
taking key steps to ensure the security and integrity of the software we deliver
to customers.
SolarWinds uses a digital code-signing certificate to digitally sign each
software build, and to help end users authenticate the code comes from us. As
part of our response to the SUNBURST vulnerability, the code-signing certificate
used by SolarWinds to sign the affected software versions was revoked March 8,
2021. This is industry-standard best practice for software that has been
compromised.
We’ve obtained new digital code-signing certificates and have rebuilt the
versions signed with the certificate to be revoked, have re-signed our code, and
have re-released all of the products previously signed with the certificate to
be revoked. To ensure the performance of your SolarWinds product(s), you must
upgrade to these new builds.
For full details on this part of our response to the SUNBURST vulnerability,
please visit our SolarWinds New Digital Code-Signing Certificate page at
solarwinds.com/trust-center/new-digital-certificate.
ABOUT SUPERNOVA
SUPERNOVA is malware that was deployed using a vulnerability in the Orion
Platform, and after the Orion Platform had been installed. Based on our
investigation to date:
* SUPERNOVA is not malicious code embedded within the builds of our Orion®
Platform as a supply chain attack. It is malware that is separately placed on
a server that requires unauthorized access to a customer’s network and is
designed to appear to be part of a SolarWinds product.
* The SUPERNOVA malware consisted of two components. The first was a malicious,
unsigned webshell .dll “app_web_logoimagehandler.ashx.b6031896.dll”
specifically written to be used on the SolarWinds Orion Platform. The second
is the utilization of a vulnerability in the Orion Platform to enable
deployment of the malicious code. This vulnerability in the Orion Platform
has been resolved in the latest updates.
We constantly work to enhance the security of our products and to protect our
customers and ourselves because hackers and other cybercriminals are always
seeking new ways to find and attack their victims. We work closely with our
customers to address and remediate any potential concerns, and we encourage all
customers to run only supported versions of our products and to upgrade to the
latest versions to the get the full benefit of our updates, improvements, and
enhancements.
ABOUT SUNBURST
SolarWinds and our customers were the victims of a cyberattack to our systems
that inserted a vulnerability (SUNBURST) within our Orion® Platform software
builds for versions 2019.4 HF 5, 2020.2 unpatched, and 2020.2 HF 1, which, if
present and activated, could potentially allow an attacker to compromise the
server on which the Orion products run. This attack was a very sophisticated
supply chain attack, which refers to a disruption in a standard process
resulting in a compromised result with a goal of being able to attack subsequent
users of the software. In this case, it appears that the code was intended to be
used in a targeted way as its exploitation requires manual intervention. We’ve
been advised that the nature of this attack indicates that it may have been
conducted by an outside nation state, but SolarWinds has not verified the
identity of the attacker.
As our investigation has progressed, and as we’ve worked with CrowdStrike and
KPMG, we’ve identified malware known as SUNSPOT, the highly sophisticated and
novel code designed to inject the SUNBURST malicious code into the Orion
Platform during the build process. SUNSPOT is not a new malware or attack, but
instead a component of the SUNBURST cyberattack. Read more about SUNSPOT on the
CrowdStrike blog here.
While SUNSPOT is the means by which the attackers injected the SUNBURST backdoor
during the build process of the Orion Platform, TEARDROP and RAINDROP are
reportedly malware loaders that could be deployed as secondary tools using the
SUNBURST backdoor. SUNSPOT, TEARDROP, and RAINDROP are NOT new vulnerabilities
within our products as some reports in the media have indicated, but instead,
they are elements of the SUNBURST attack chain.
The Cybersecurity and Infrastructure Security Agency (CISA) Computer Emergency
Readiness Team (CERT), part of the Department of Homeland Security (DHS), CERT
issued Emergency Directive 21-01 on December 13, 2020 regarding this issue and
has updated their guidance as part of our ongoing coordination with the agency.
The latest information can be found on CISA’s Supply Chain Compromise page and
continues to be updated as we learn more.
We want to assure you we’ve removed the software builds known to be affected by
the SUNBURST vulnerability from our download sites.
While our investigations are ongoing, based on our investigations to date, we
are not aware that this SUNBURST vulnerability affects other versions of Orion
Platform products. Also, while we are still investigating our non-Orion
products, we have not seen any evidence that they are impacted by the SUNBURST
vulnerability.
If you aren't sure which version of the Orion Platform you are using, see
directions on how to check that here. To check which hotfix updates you have
applied, please go here.
Known affected products: Orion Platform versions 2019.4 HF 5, 2020.2 with no
hotfix installed, or with 2020.2 HF 1, including:
Application Centric Monitor (ACM)
Database Performance Analyzer
Integration Module* (DPAIM*)
Enterprise Operations Console (EOC)
High Availability (HA)
IP Address Manager (IPAM)
Log Analyzer (LA)
Network Automation Manager (NAM)
Network Configuration Manager (NCM)
Network Operations Manager (NOM)
User Device Tracker (UDT)
Network Performance Monitor (NPM)
NetFlow Traffic Analyzer (NTA)
Server & Application Monitor (SAM)
Server Configuration Monitor (SCM)
Storage Resource Monitor (SRM)
Virtualization Manager (VMAN)
VoIP & Network Quality Manager (VNQM)
Web Performance Monitor (WPM)
*NOTE: Please note DPAIM is an integration module and is not the same as
Database Performance Analyzer (DPA), which we do not believe is affected.
SolarWinds products NOT KNOWN TO BE AFFECTED by this security vulnerability:
8Man
Access Rights Manager (ARM)
AppOptics
Backup Document
Backup Profiler
Backup Server
Backup Workstation
CatTools
Dameware Mini Remote Control
Dameware Patch Manager
Dameware Remote Everywhere
Dameware Remote Manager
Database Performance Analyzer (DPA)
Database Performance Monitor (DPM)
DNSstuff
Engineer’s Toolset
Engineer's Web Toolset
FailOver Engine
Firewall Security Monitor
Identity Monitor
ipMonitor
Kiwi CatTools
Kiwi Log Viewer
Kiwi Syslog Server
LANSurveyor
Librato
Log & Event Manager (LEM)
Log and Event Manager Workstation Edition
Loggly
Mobile Admin
Network Topology Mapper (NTM)
Papertrail
Patch Manager
Pingdom
Pingdom Server Monitor
Security Event Manager (SEM)
Security Event Manager Workstation Edition
Server Profiler
Service Desk
Serv-U FTP Server
Serv-U Gateway
Serv-U MFT Server
Storage Manager
Storage Profiler
Threat Monitor
Virtualization Profiler
Web Help Desk
SQL Sentry
DB Sentry
V Sentry
Win Sentry
BI Sentry
SentryOne Document
SentryOne Test
Task Factory
DBA xPress
Plan Explorer
APS Sentry
DW Sentry
SQL Sentry Essentials
SentryOne Monitor
BI xPress
SolarWinds MSP Products:
N-central – Probe
N-central – Topology
N-central – NetPath
N-central
NetPath – Server
RMM
Backup Disaster Recovery
M365 Backup
Backup
Mail Assure
SpamExperts
MSP Manager
PassPortal
Take Control
Patch
Automation Manager
Webprotection
We have also found no evidence that any of our free tools, Orion agents, or Web
Performance Monitor (WPM) Players are impacted by SUNBURST.
RECOMMENDED ACTIONS
SolarWinds uses a digital code-signing certificate to digitally sign each
software build, and to help end users authenticate the code comes from us. As
part of our response to the SUNBURST vulnerability, the code-signing certificate
used by SolarWinds to sign the affected software versions was revoked March 8,
2021. This is industry-standard best practice for software that has been
compromised.
We’ve obtained new digital code-signing certificates and have rebuilt the
affected versions, have re-signed our code, and have re-released all of the
products previously signed with the certificate to be revoked. To ensure the
performance of your SolarWinds product(s), you must upgrade to these new builds.
If you’re unable to upgrade at this time, we have provided a script that
customers can install to temporarily protect their environment against the
SUPERNOVA malware***. The script is available at
https://downloads.solarwinds.com/solarwinds/Support/SupernovaMitigation.zip.
To take advantage of our latest available security updates protections for the
products you have deployed, we recommend all active maintenance customers of
Orion Platform products upgrade to version 2020.2.5 as soon as possible. For
more information, review the Release Notes here, and KB article here.
Customers on Orion Platform versions 2019.4.2 or 2020.2.4 have applied security
enhancements designed to protect you from SUNBURST and SUPERNOVA. NOTE: If you
reinstall, you need to re-apply the patch or hotfix.
The latest updates designed to protect against SUNBURST and SUPERNOVA are as
follows:
* 2019.2 HF 4 (released February 5, 2021)
* 2019.4.2 (released February 2, 2021)
* 2020.2.4 (released January 25, 2021)
* 2019.2 Security Patch (released December 23, 2020)
* 2018.4 Security Patch (released December 23, 2020)
* 2018.2 Security Patch (released December 23, 2020)
To identify the version of the Orion Platform software you are using, you can
review the directions on how to check here or refer to the image below. To check
which updates you have applied, please go here.
From Orion Web Console
All product versions are displayed in the footer of the Orion Web Console login
page. See the example below of 2019.4 HF 4:
We recommend taking the steps related to your use of your version of the
SolarWinds Orion Platform per the table below:
Orion Platform Version
Known Affected by SUNBURST?
Known Vulnerable to SUPERNOVA?
Affected by Digital Certificate Revocation
Recommended Action
Direct Link
2020.2.5
NO
NO
NO
No action needed
No action needed
2020.2.4
NO
NO
NO
No action needed to protect against SUNBURST or SUPERNOVA; though SolarWinds
recommends you upgrade to 2020.2.5 to address other, unrelated security
vulnerabilities. More info is here.
customerportal.solarwinds.com
2020.2.1 HF 2
NO
NO
YES
Upgrade to 2020.2.5
customerportal.solarwinds.com
2020.2.1 HF 1
NO
YES
YES
Upgrade to 2020.2.5
customerportal.solarwinds.com
2020.2.1
NO
YES
YES
Upgrade to 2020.2.5
customerportal.solarwinds.com
2020.2
HF 1
YES
YES
YES
Upgrade to 2020.2.5
customerportal.solarwinds.com
2020.2
YES
YES
YES
Upgrade to 2020.2.5
customerportal.solarwinds.com
2019.4.2
NO
NO
NO
No action needed
No action needed
2019.4
HF 6
NO
NO
YES
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.4
HF 5
YES
YES
YES
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.4
HF 4
NO
YES
YES
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.4
HF 3
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.4
HF 2
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.4
HF 1
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.4
NO*
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.2
HF 3
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.2
HF 2
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.2
HF 1
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2019.2
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2018.4
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
2018.2
NO
YES
NO
Upgrade to 2020.2.5 OR upgrade to 2019.4.2
customerportal.solarwinds.com
All prior versions
NO
YES
NO
Upgrade to 2020.2.5, apply temporary mitigation script, or discontinue use
To upgrade, go to customerportal.solarwinds.com OR to apply temporary mitigation
script*** go to
https://downloads.solarwinds.com/solarwinds/Support/SupernovaMitigation.zip
*As a part of the ongoing investigation, we have determined that Orion Platform
version 2019.4 unpatched, released in October 2019, contained test modifications
to the code base. While this version is not impacted by the SUNBURST
vulnerability, it is the first version in which we have seen activity from the
attacker at this time. Subsequent releases 2019.4 HF 1, 2019.4 HF 2, 2019.4 HF
3, and 2019.4 HF 4 did not include either test modifications contained in the
2019.4 version or the SUNBURST vulnerability contained in 2019.4 HF 5, 2020.2
with no hotfix and 2020.2 HF 1.
** If you apply a SUPERNOVA security patch per the above chart, please visit
this KB article to validate the patch was applied to all Orion Platform web
servers. If you reinstall your Orion server, you will need to reapply the
respective patch.
*** If you use the SUPERNOVA Mitigation Script to address the SUPERNOVA
vulnerability, use the guidance in the document within that package to confirm
the temporary patch. Please note that this script has only been tested down to
NPM 11.x. If you reinstall your Orion server, you will need to reapply this
script.
All recommended upgrade versions are currently available at
customerportal.solarwinds.com.
All hotfix updates are cumulative and can be installed from any earlier version.
There is no need to install previously released hotfix updates. You may need to
synchronize your license prior to applying the hotfix. Please follow the steps
here to kick off the synchronization of your license.
If you have disabled outward communication from your Orion license, please
follow the “Activate License Offline” section from here. Once you have
successfully synched your license, please run the installer to install the
hotfix.
To provide additional security for your Orion Platform installation, please
follow the guidelines available here for your Orion Platform instance. The
primary mitigation steps include having your Orion Platform installed behind
firewalls, disabling internet access for the Orion Platform, and limiting the
ports and connections to only what is required to operate your platform.
WHAT ARE WE DOING TO HELP?
Our primary focus has been on helping our customers protect the security of
their environments. Our commitment to our customers remains high, and we’ve
introduced a new program designed to address the issues our customers face.
We’ve developed a program to provide professional consulting resources
experienced with the Orion Platform and products to assist customers who need
guidance on or support upgrading to the latest hotfix updates. These consulting
services will be provided at no charge to our active maintenance Orion Platform
product customers. We want to make sure that customers working to secure their
environments have the help and assistance they need from knowledgeable
resources. Read more about the program here.
We continue to work with leading security experts in our investigations to help
further secure our products and internal systems.
SUMMARY
Security and trust in our software is the foundation of our commitment to our
customers. We strive to implement and maintain appropriate administrative,
physical, and technical safeguards, security processes, procedures, and
standards designed to protect our customers.
Our investigations and remediation efforts for the SUNBURST vulnerability are
early and ongoing. Thank you for your continued patience and partnership. We are
making regular updates to this Security Advisory page at
solarwinds.com/securityadvisory, and we encourage you to refer to this page.
We’re Geekbuilt.®
Developed by network and systems engineers who know what it takes to manage
today's dynamic IT environments, SolarWinds has a deep connection to the IT
community.
The result? IT management products that are effective, accessible, and easy to
use.
*
*
*
*
Company Investors EVENTS Career Center Security Advisory
Resource Center Preference Center For Customers For Government GDPR Resource
Center
Legal Documents Privacy California Privacy Rights Security Information
Documentation & Uninstall Information Trust Center
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
Close
{{STATIC CONTENT}}
{{CAPTION_TITLE}}
{{CAPTION_CONTENT}}
{{TITLE}}