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HOME


WELCOME TO
FLIGHT CENTRE TRAVEL GROUP
SOUTH AFRICA

Our company profile





View our company profile



ABOUT US


 * View our FCTG Corporate B-BBEE certificate here
 * View our FCM Travel Solutions B-BBEE certificate here




OUR BRANDS


The Flight Centre Travel Group consists of amazing brands working together to
bring you the best in travel.


WORK FOR US



Choose your own adventure with Flight Centre Travel Group

Visit our career site for more info

Learn about our brands

FCM Travel Solutions is a leader in corporate travel management, operating a
global network that spans more than 90 countries worldwide. Across our network
we offer a range of leading local and global technology solutions to drive
efficiencies and generate greater savings for our multinational clientele.



Flight Centre’s world class retail network is committed to bringing you
exclusive deals in domestic and international airfares, as well as
accommodation, car hire, travel insurance, cruising, coach, rail, touring and
adventure travel deals. We sort through thousands of accommodation, transport
and tour options to find the one most suited to your needs, with value for money
always at the forefront of our thinking. Through this commitment to value our
unique Red Label Holidays range was born. Flight Centre offer an online and
offline solution.

Flight Centre Independent is an independent travel agent model within the Flight
Centre Travel Group providing its consultants the opportunity to run their own
business from home. These independent travel consultants have at least 10 years
industry experience and a lifetime of personal travel adventures to draw from.
This combined with a genuine passion and commitment to exceptional customer
service means your Flight Centre Independent will tailor make a holiday
perfectly suited to you.



Corporate Traveller focuses on the needs of the growing SME market. Since its
establishment in 1999, the brand has partnered with clients throughout South
Africa to provide tailor-made business travel solutions at industry-leading
rates. Corporate Traveller offers customers a unique combination of expert
advice, local personal service and global negotiating strength to maximise
business travel cost savings. At Corporate Traveller we strongly believe that
it’s our people that make the world of difference and that when it comes to
business travel nothing beats having an expert on board



Vision
OUR VISION


To be South Africa’s trusted travel and technology
experience company.

Purpose
OUR PURPOSE

We care about delivering amazing travel experiences



Our Philosophies


OUR VALUES

1. OUR PEOPLE

Our company is our people. We care for our colleagues’ health and wellbeing,
their personal and professional development and their financial security. We
believe that work should be challenging and fun for everyone and through work we
contribute to our community.

 

2. OUR CUSTOMER
We recognise that our customers always have a choice. We care about personally
delivering amazing travel experiences. This is provided with honesty, integrity
and a great attitude. It is the key to our company’s success. The key measure of
whether we really are personally providing our customers with an amazing
experience, an amazing product and a very caring service is they will return
again and again

 

3. BRIGHTNESS OF FUTURE
We believe our people have the right to belong to a Team (family), a Village, an
Area (tribe) and Nation (hierarchy) that will provide them with an exciting
future and a supportive working community. They also have the right to see a
clear pathway to achieving their career goals. Promotion and transfers from
within will always be our first choice.

 

4. TAKING RESPONSIBILITY
We take full responsibility for our own successes or failures. We do not
externalise. We accept that we have total ownership and responsibility, but not
always control. As a company we recognise and celebrate our individual and
collective successes.

 

5. EGALITARIANISM AND UNITY
In our company, we believe that each individual should have equal privileges and
rights. In all our countries and all our businesses there should be no ‘them and
us’.

 


OUR BUSINESS MODEL

1. OWNERSHIP
We believe each individual in our company should have the opportunity to share
in the company’s success through outcome-based incentives, profit share, BOS
(franchises) and Employee and Leadership Share Schemes. It is important that
business leaders and business team members see the business they run as their
business.

 

2. INCENTIVES
Incentives are based on measurable and reliable outcome-based KPIs. We believe
that ‘what gets rewarded, gets done’. A reward for producing the needed outcome.
If the right outcomes are rewarded, our company and our people will prosper.

 

3. OUR STANDARD SYSTEMS – ONE BEST WAY
In our business there is always ‘one best way’ to operate. These are standard
systems employed universally until a better way is shown. This improved way
becomes the ‘one best way system’. We value common sense over conventional
wisdom.

 

4. FAMILY, VILLAGE, TRIBE
Our structure is simple, lean, flat and transparent, with accessible leaders.
Our business Model is being one of the worlds best and biggest small business
operators. There is a maximum of 4 and sometimes 5 layers. The village is an
unfunded, self-help support group that forms an integral part of our structure.

 1. Family (Teams – min 3, max 7 members) Villages (min 3, max 7 Teams).
 2. Tribe (Areas – min 10, max 20 Teams).
 3. Nations/Brands (min 8, max 15 Areas).
 4. Regions/States/Countries.
 5. Board and senior leadership team.

 

5. PROFIT
A fair margin resulting in a business profit is the key measure of whether we
really are providing our customers with an amazing experience, an amazing
product and a very caring service-an experience they genuinely value and will
pay us for

 




OUR LEADERSHIP TEAM




WE INSPIRE TOMORROW'S WOMEN LEADERS TODAY


45 %
OF WOMEN IN SENIOR MANAGEMENT
45 %
OF WOMEN IN TEAM LEADER ROLES
See more
45 %
OF FEMALE TO MALE STAFF CONTINGENT




FLIGHT CENTRE FOUNDATION






OTHER FLIGHT CENTRE TRAVEL GROUP LIMITED BRANDS

 * Flight Centre
 * Flight Centre Independent
 * Corporate Traveller
 * FCM Travel Solutions

© Flight Centre Travel Group South Africa 2023.
website: ash glover