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 * Support
 * Get started
   New to T-Mobile? Switching is easy Set up your device Using the app Sprint
   Migration Center All get started topics
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   Ways to pay your bill All about your bill Line permissions Your T-Mobile ID
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   Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot
   All plans support topics
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   Get T-Mobile for Business Billing and payments Manage your account Orders and
   shopping Account Hub registration All business support topics

SUPPORT
 * Get started
   * New to T-Mobile?
   * Switching is easy
   * Set up your device
   * Using the app
   * Sprint Migration Center
   * All get started topics
 * Account resources
   * Ways to pay your bill
   * All about your bill
   * Line permissions
   * Your T-Mobile ID
   * Your PIN/Passcode
   * All account resources topics
 * Network & roaming
   * T-Mobile network
   * In-flight texting and Wi-Fi
   * Wi-Fi Calling
   * International roaming
   * Mobile Without Borders
   * All network & roaming topics
 * Plans support
   * Find the right plan
   * Netflix on Us
   * HotSpot plans
   * Voicemail
   * Use Mobile HotSpot
   * All plans support topics
 * Device assistance
   * Tutorials
   * Troubleshooting
   * Unlock your device
   * Protect your device
   * SIM card & eSIM
   * All device assistance topics
 * Business support
   * Get T-Mobile for Business
   * Billing and payments
   * Manage your account
   * Orders and shopping
   * Account Hub registration
   * All business support topics

Support Coverage


INTERNATIONAL ROAMING CHECKLIST

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Nothing sounds worse than arriving in another country only to find out your
phone doesn't work. This international roaming checklist has everything you need
to know before traveling abroad. To see available options for international
roaming, see International roaming services.


ON THIS PAGE:

 * Your phone, coverage, and rates
 * Your charger
 * Your plan
 * Calling while abroad
 * Your voicemail password & charges
 * Traveling on cruise ships and ferries
 * Our customer service number

 


YOUR PHONE, COVERAGE, AND RATES

We want you to be able to step off the plane and use your phone without costly
roaming fees. Here's how to check whether your phone is ready and if there'll be
any additional costs:

 1. Check out each destination you’ll be visiting by entering it in the look-up
    tool and selecting Check coverage. There you can see the rates and coverage
    map for that location.
 2. If you'll be traveling by sea, go to Going on a cruise? on that page and
    enter the name of your cruise ship or ferry.
 3. When you're done reviewing the coverage and rates, go to See if your device
    works in that country. Enter your device in the field and select SEARCH.


ADDITIONAL THINGS TO KNOW

 * Your device must register on T-Mobile's U.S. network and make a call before
   it can be used internationally.
 * You may need to turn on Data Roaming on your device. Choose your device in
   our tutorials and check out the Connections & Network section for steps.

 


YOUR CHARGER

Don't forget to pack your charger and invest in a travel adapter and electrical
converter. Most countries outside the U.S. and Canada have different types of
outlet plug designs.

 


YOUR PLAN

 * Choice plans give you up to 5GB of high-speed data in 11 European countries
   (Austria, Croatia, Czech Republic, Germany, Hungary, Poland, Slovakia,
   Macedonia, Montenegro, Romania, and Greece) at no extra charge.
 * Go5G Plus, Go5G, MAX, Plus, Magenta, ONE, and Simple Choice plans give you
   unlimited texting and data at up to 256kpbs in more than 215 countries and
   destinations at no extra charge, while voice calls are $0.25/minute. (Look up
   calling and messaging rates.) 
 * In Mexico & Canada Go5G Plus plans give you up to 15GB of high-speed data,
   and Go5G plans give you up to 10GB of high-speed data.
 * To see what  plan you're on or to switch to Magenta, check out Manage your
   plan. or you can log in to your T-Mobile account.  

 


CALLING WHILE ABROAD

Incoming calls are routed automatically to your phone, but placing a call while
you're outside the U.S. works a little differently than when you're at home. If
you're on our Magenta, Simple Choice Plan, ONE Plan, or Essentials plan, voice
calling is available in more than 215 countries and destinations for a flat rate
of $0.25/minute.

 * To call a local number in the country you're visiting, dial the plus sign +
   followed by the country code, city code, and number (which can be any number
   of digits with or without dashes or spaces). If there's a zero (0) listed
   before city code, remove the zero.
 * To call back to the U.S., dial +1, the area code, and the number (Example:
   +1-555-123-4567). The plus sign replaces the need to use an IDD code. (It's
   the same to send a text message, too.)
 * You can dial 1-1-2 when traveling internationally for emergency calls. 9-1-1
   may also be used in some countries in addition to 1-1-2. If you're in doubt,
   check the local directory or other resources for the emergency number in that
   country.
 * Toll-free numbers like 1-800 or 1-888 can't be guaranteed to work while
   abroad. Check into alternate numbers for any you may want to call while
   traveling.

 


YOUR VOICEMAIL PASSWORD & CHARGES

Great news, there's no extra charge for people leaving a voicemail in your inbox
when you are roaming internationally. However, you will be charged for the
following:

 * If your phone is on when you get an incoming call, even if you don't answer
   it and it goes to voicemail, the call is charged one minute for the call
   coming into the phone. (There are no charges at all if your phone is turned
   off.)
 * If you call your voicemail from your mobile phone to listen to messages, that
   call will be charged at the international roaming rate of the country you're
   in.

If you don't want to be charged for listening to your messages, you can access
your voicemail from a landline or other phone. You'll need your voicemail
password (the one you selected during voicemail setup). If you've forgotten your
password, you can reset it by contacting T-Mobile Customer Service.

 1. From a landline or other phone, call your mobile number and have it go to
    voicemail.
 2. Interrupt your voicemail greeting by dialing * (the star key).
 3. When it tells you to, enter your voicemail password.
 4. Follow the menu options to check your voicemail messages.
    Note: Keep in mind, the landline or other phone you're using may charge you
    long distance fees when calling your phone to get your messages. Check into
    that ahead of time so you know what to expect.

 


TRAVELING ON CRUISE SHIPS AND FERRIES

 * Cruise ship roaming is available on selected cruise lines and ferries.
 * To find rates while traveling at sea, visit the International Roaming page,
   go to Going on a cruise?, and look up your Cruise/Ferry name in the box
   provided.
 * After reviewing the rates, navigate to See if your device is compatible and
   search for your device.
 * One tip to avoid higher charges: We recommend that you turn off roaming while
   the ship is docked in a U.S. port. Otherwise, your phone may pick up the
   ship's network and you'll be charged cruise ship roaming charges for any
   usage. Once you're out to sea, you can then turn roaming back on and pay the
   respective usage for data, text, and voice.

 


OUR CUSTOMER SERVICE NUMBER

We'll still be right here if you need us while you're traveling and we promise
not to get too jealous of your international escapades! To give us a call:

 * From your mobile device, dial +1-505-998-3793. We won't charge you anything
   for this call, no matter where you are. Go ahead and store this number in
   your phone's contact list for easy and quick dialing while you're away.
 * From a landline (long-distance fees may apply), dial the International Direct
   Dialing (IDD) prefix for the country you're in, followed by +1-505-998-3793.

 

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