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Clinical Communication & Collaboration Medical Answering Service Provider &
Staff Scheduling Healthcare Operator Console Integrations

Features

Secure Messaging Patient Engagement Case Scheduling

EVENT

LEADERSHIP EXPERT AND FORMER NURSE GIVES TIPS ON IMPROVING WORKPLACE WELLNESS

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Organizations

Hospitals & Health Systems Medical Practices

Roles

Nurses Physicians Schedulers Finance IT

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IMPROVING HOSPITAL TRANSFERS: THE OPERATIONS LEADER'S GUIDE TO OPERATOR CONSOLES

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IMPROVING PATIENT OUTCOMES WITH A BETTER CALL-IN EXPERIENCE AT HARBIN CLINIC

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Company Careers
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NURSES OF NOTE 2023: THE REGIONAL PRACTICE ADMINISTRATOR CELEBRATES 30 YEARS IN
THE FIELD

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CLINICAL COMMUNICATION & COLLABORATION


ACCELERATING SPEED TO CARE

Optimize provider scheduling, streamline clinical collaboration, and improve
patient and family communication across all care settings.

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TRUSTED BY 30,000+ HEALTHCARE ORGANIZATIONS




EASIER COMMUNICATION. BETTER OUTCOMES.

MEDICAL PRACTICES

Consistently route calls and messages to the right provider at the right time,
every time, while protecting staff privacy and maintaining compliance.

 * Automate after-hours call management
 * Accurately route on-call communications
 * Simplify peer and patient messaging
 * Enable virtual care and video visits
 * Minimize unnecessary after-hours intrusions

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HOSPITALS AND HEALTH SYSTEMS

Unite complex clinical workflows with a single mobile-enabled platform to ensure
communications are accurately routed, instantly delivered, and dependably
followed.

 * Connect teams everywhere with a 100% cloud-based platform
 * Reduce administrative burden on clinicians
 * Empower nursing staff with mobile workflows
 * Enhance schedule equity and system-wide transparency
 * Embed secure messaging into EHR interface, and integrate with clinical IT

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LEADER AND HIGHEST IN ABILITY TO EXECUTE IN GARTNER MAGIC QUADRANT

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RATED BEST FOR DRIVING DEEPEST ADOPTION, MOST COMPREHENSIVE DEPLOYMENTS

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BEST IN KLAS: #1 IN PHYSICIAN SCHEDULING FOR 2024

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INNOVATIVE SCHEDULING AND COMMUNICATION SOLUTIONS

MEDICAL ANSWERING
SERVICE

Update your call routing so patients can reach the right clinician at the right
time. Give providers a reliable way to respond quickly.

 * Full schedule control and ability to assign who takes calls
 * Read transcribed messages to see if they're urgent or routine
 * Customize alert notifications, and mask your personal number

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SECURE CLINICAL COMMUNICATION

Connect all care team members and support staff across the enterprise on a
single communication platform using Dynamic Intelligent Routing®.

 * HIPAA-compliant video, voice, and text
 * Replace pagers, texting & call center solutions
 * Integrates with your EHR and other systems

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PROVIDER AND STAFF SCHEDULING

Support provider wellness, increase productivity, and ensure patient access with
auto-generated scheduling workflows.

 * Generate equitable, complete, and accurate schedules including on-call
 * Improve transparency and minimize burnout
 * Support specialty requirements and individual preferences

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OPERATOR CONSOLE

Reduce the burden on operators and support patient expectations by integrating
your call center into a cloud-based clinical communication ecosystem.

 * Easy clinician lookups and seamless call routing
 * Text from console for message delivery
 * Reduce dropped calls and referral leakage

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PATIENT ENGAGEMENT

Support patients before, during, and after care with automated messaging and
secure virtual visits. Include family members when needed.

 * Automate reminders for appointments, prescriptions, and care plan adherence
 * Offer scheduled and on-demand video visits for patients
 * Secure text based surveys for pain, satisfaction, wellness

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"I REALLY WOULD RECOMMEND PERFECTSERVE TO ANY OFFICE. I WAS IMPRESSED NOT ONLY
BY THE ANSWERING SERVICE SOLUTION, BUT ALSO BY THE PERFECTSERVE TEAM'S FOLLOW-UP
AFTER WE WENT LIVE. I CAN'T SAY ENOUGH ABOUT HOW EASY AND ENJOYABLE PERFECTSERVE
IS TO WORK WITH."

CARA BERTONE

Practice Manager
Southwest Cancer Center


"HSS HAS USED ITS BROAD DEPLOYMENT OF PERFECTSERVE TO ACHIEVE IMPRESSIVE RESULTS
IN A NUMBER OF KEY AREAS THAT IMPACT CLINICIANS AND PATIENTS ALIKE."

HOSPITAL FOR SPECIAL SURGERY

New York, NY


"(LIGHTNING BOLT) SIGNIFICANTLY IMPROVES PHYSICIAN ENGAGEMENT AND REDUCES
BURNOUT BY CREATING FAIR AND FLEXIBLE SCHEDULES THAT SUPPORT WORK-LIFE BALANCE."

DHRUV CHOUDHRY, M.D.

Ochsner Health


More Customer Stories


STREAMLINE YOUR TECHNOLOGY FOOTPRINT WITH 250+ INTEGRATIONS

PERFECTSERVE INTEGRATES WITH YOUR EXISTING SYSTEMS, INCLUDING EHRS, SCHEDULES,
DIRECTORY SERVICES, BED SYSTEMS, NURSE CALL, TELECOM, AND MORE.

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OTHER RESOURCES

HEALTHCARE MESSAGING: HOW DYNAMIC INTELLIGENT ROUTING WORKS

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HOW TO STREAMLINE CALL MANAGEMENT ACROSS STATE LINES

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ENGAGING PATIENTS TO SUPPORT VALUE-BASED CARE INITIATIVES

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Organizations & Roles

Hospitals & Health Systems Medical Practices Nurses Physicians Schedulers
Finance IT

Products

Clinical Communication & Collaboration Medical Answering Service Provider
Scheduling Healthcare Operator Console

Resources

Blogs News Case Studies Downloads Events

About Us

Company Why PerfectsServe PerfectServe Unite Integrations Trust & Security

For Customers

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