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Why the Ultimate CX solution combines software + service? | Whitepaper now
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Our solutions enable you to deliver exceptional human experiences, build better
products and provide superior services….all through the one platform.
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CX Program Scorecard

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CX SOFTWARE: EXPERIENCE MADE EASY

Easy to implement.
Easy to action.
Easy to improve.








SOFTWARE AND SERVICES THAT MAKE IT EASIER THAN EVER TO GET A HANDLE ON HUMAN
EXPERIENCE. WITH ONE PLACE TO COLLECT, ONE PLACE TO UNDERSTAND, ONE PLACE TO
DESIGN AND ONE PLACE TO ACTION IMPROVEMENTS, YOU HAVE EVERYTHING YOU NEED
WITHOUT BEING OVERWHELMED.  


CUSTOMER EXPERIENCE

Improve customer retention, increase advocacy, decrease cost to serve

Straightforward, action-oriented CX programs that cut through the noise to help
you understand your customers, focus on improvements, and deliver clear
outcomes.

Learn more


EMPLOYEE EXPERIENCE

Increase employee engagement and decrease churn

Harness the power of your employees with a tailored program designed to not only
improve employee satisfaction, but customer satisfaction too. 

Learn more


PRODUCT EXPERIENCE

Decrease time to market, increase adoption and de-risk decisions

Tap into your customers’ wants to help inform product and service innovation and
go to market messaging.

Learn more


BRAND EXPERIENCE

Attract new customers, increase market share and uncover emerging trends

Understand customers' perceptions of your brand, what is working, what is not
and how to fix it 

Learn more


RESEARCH SOLUTIONS

Have peace of mind with a full-service agency at your fingertips

From agile research methodologies to mainstream qual and quant, if you can think
of it, we’ll work hard to deliver it.

Learn more
Our difference


CX SOFTWARE: WE ARE HERE TO MAKE IT EASY

Most experience programs are either completely self-service or so complex they
rarely get implemented properly. At Platform One, our human-centric approach
coupled with our world class platform, sets you up for success. We provide
strategic advice, program management and hands on support, to help you can get
the most from your software and deliver exceptional human experiences.


YOU'LL BE IN GOOD COMPANY




WHAT OUR CUSTOMERS HAVE TO SAY

“As our partner now for over 5 years, Platform One delivers an excellent VOC
program that provides valuable insight into what our customers are thinking. The
service we receive is second to none, Platform One always assist us by looking
at problems from different angles before providing a range of solutions.”

Scott Pears
Chief Executive Officer

“The work we do with Platform One, to really help identify and draw out some
very valuable insights from our customers, really helps us to get a clear
understanding of what we're doing well, where our opportunities for improvement
are, and any particular friction points that we really need to be most focused
on.”

Angus McDonald
Chief Executive Officer

"The Platform One VOC program is simple to use, however, it’s the human
connection, with direct access to multiple stakeholders in the Platform One
business, that has delighted Nissan. Strong communication, engagement and
understanding client needs, has greatly aided the success of the VOC program for
our brand."

John-Paul Falvo
National Manager - Customer, Retail Experience & VOC

“Using attitudinal segmentation in the community we are able to understand
consumers by attitudes over demographics and purchase behaviour… allowing us to
have more meaningful customer conversations.”

Alejandro Maggi
Senior Insights Manager - Analytics

“We gain considerably in efficiency and autonomy in our ways of interacting with
our customers… It is a real saving of time and money. Studies that cost us
100[K] (prelaunch), cost us 30[K] today.”

Hervé Morice
Head of Consumers & Prospects

“The success of the Nissan Pulse Program is underpinned by the intuitive CX
platform provided by Platform One. Feedback collection, analysis and case
management is incredibly simple, which is the key to ensuring our whole Dealer
network can enjoy the benefits of the program.”

Sarah Wray-McCann
National Manager - CX




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