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ENREACH SERVICE

 * Current
 * Interruptions
 * Scheduled Maintenance
 * Calender

20210329 - Infinity Queues Disrupted- Solveld

Our engineers found the cause and the services are restored

Our engineers found the cause and the services are restored

-----------

We are currently experiencing a disruption with the Infinity Queues. Due to this
disruption it is not possible logging into the Queues.
Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment
As a workaround you gan use groups instead of Queues intill a resolution has
been found

Our apologies for the inconvenience.

 

 

from:
29/03/2021 - 08:10
till:
29/03/2021 - 08:40
Last update: 29/03/2021 - 08:50
Managed Voice 3
Read more
20210326 - MEETINGS login - Solved

A new release will be pushed in the next hour containing a hotfix. This hotfix
will permanently resolve any token issues without the need to clear a browser
cache.

A new release will be pushed in the next hour containing a hotfix. This hotfix
will permanently resolve any token issues without the need to clear a browser
cache.

---

During a routine clearing of the token database for Coligo it has been
discovered that in some case tokens are no properly refreshed on the client
side. If you run into a problem logging into meetings, please clear your browser
cache and/or first log into to your own room with your credentials. This will
refresh the authentication token .

from:
26/03/2021 - 08:00
till:
26/03/2021 - 18:00
Last update: 26/03/2021 - 17:29
Group MEETINGS
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20210409 - Maintenance MV3/Coligo services

In the night of Thursday 8 to Friday 9 April we will perform maintenance on our
MV3/Coligo services in our default maintenance window. In this recurring
maintenance we will process several bugfixes and improvements.

In the night of Thursday 8 to Friday 9 April we will perform maintenance on our
MV3/Coligo services in our default maintenance window. In this recurring
maintenance we will process several bugfixes and improvements.
We will start work at 00:00 am and we expect that it will be completed before
03:00 am.
During the maintenance it is possible that an active voice call will be
terminated.
If you have any questions about this maintenance, please contact us at
maintenance@enreach.com

from:
09/04/2021 - 00:00
till:
09/04/2021 - 03:00
Last update: 15/01/2021 - 17:42
Group MEETINGS, Managed Voice 3, All Coligo services
Read more
20210326 - Maintenance MV3/Coligo services

In the night of Thursday 25 to Friday 26 March we will perform maintenance on
our MV3/Coligo services in our default maintenance window. In this recurring
maintenance we will process several bugfixes and improvements.

In the night of Thursday 25 to Friday 26 March we will perform maintenance on
our MV3/Coligo services in our default maintenance window. In this recurring
maintenance we will process several bugfixes and improvements.
We will start work at 00:00 am and we expect that it will be completed before
03:00 am.
During the maintenance it is possible that an active voice call will be
terminated.
If you have any questions about this maintenance, please contact us at
maintenance@enreach.com

from:
26/03/2021 - 00:00
till:
26/03/2021 - 03:00
Last update: 15/01/2021 - 17:41
Group MEETINGS, Managed Voice 3, All Coligo services
Read more
20210325 - Maintenance MV3 platform

Tonight, the night of Wednesday 24 to Thursday 25 March we will perform
emergency maintenance on our MV3 platform in our default maintenance window. In
this maintenance we will expand a customer specific hybrid platform.

Tonight, the night of Wednesday 24 to Thursday 25 March we will perform
emergency maintenance on our MV3 platform in our default maintenance window. In
this maintenance we will expand a customer specific hybrid platform.
We will start work at 00:00 am and we expect that it will be completed before
01:00 am. There is no expected impact.
If you have any questions about this maintenance, please contact us at
maintenance@enreach.com

from:
25/03/2021 - 00:00
till:
25/03/2021 - 01:00
Last update: 24/03/2021 - 15:13
Managed Voice 3
Read more
20210324 - Disruption Infinity queues - Solved

The service has been restored with an automatic restart.

The service has been restored with an automatic restart.
The root cause is being analysed.

---

We are currently experiencing a disruption in the service Managed Voice 3. This
disruption seems to be impacting the Infinity queue functionality for a part of
the customer base.
Our engineers are investigating the problem.

The expected resolution time is less than 1 hour.
We will provide you with a new update on the situation at 12:30. There are no
known workarounds at this moment.

We will update you with a short technical summery on the cause after the
resolution.

Our apologies for the inconvenience.

from:
24/03/2021 - 12:10
till:
24/03/2021 - 12:17
Last update: 24/03/2021 - 12:20
Managed Voice 3
Read more
20210324 - Maintenance MV3 platform

Tonight, the night of Tuesday 23 to Wednesday 24 March we will perform emergency
maintenance on our MV3 platform in our default maintenance window. In this
maintenance we will expand a customer specific hybrid platform.

Tonight, the night of Tuesday 23 to Wednesday 24 March we will perform emergency
maintenance on our MV3 platform in our default maintenance window. In this
maintenance we will expand a customer specific hybrid platform.
We will start work at 00:00 am and we expect that it will be completed before
03:00 am.
During the maintenance it is possible that an active voice call will be
terminated.
If you have any questions about this maintenance, please contact us at
maintenance@enreach.com

from:
24/03/2021 - 00:00
till:
24/03/2021 - 03:00
Last update: 23/03/2021 - 17:08
Managed Voice 3
Read more
20210323 - MEETINGS disrupted - Solved

The service has been restored.

The service has been restored.
A disconnect between internal components was found and resolved.

---

We are currently experiencing a disruption in the service MEETINGS. This
disruption seems to be impacting the full functionality for all customers.
Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment.
We will provide you with a new update on the situation at 08:00. There are no
known workarounds at this moment.

We will update you with a short technical summery on the cause after the
resolution.

Our apologies for the inconvenience.

from:
23/03/2021 - 06:45
till:
23/03/2021 - 08:00
Last update: 23/03/2021 - 08:02
Group MEETINGS
Read more
20210318 - Maintenance JIRA Servicedesk

In the night of Wednesday 17 to Thursday 18 March we will perform maintenance on
our JIRA Servicedesk ticketing system in our default maintenance window. In this
maintenance we will perform an upgrade.

In the night of Wednesday 17 to Thursday 18 March we will perform maintenance on
our JIRA Servicedesk ticketing system in our default maintenance window. In this
maintenance we will perform an upgrade.
We will start work at 00:00 am and we expect that it will be completed before
03:00 am. During the maintenance the tool will be unavailable for a short amount
of time.
If you have any questions about this maintenance, please contact us at
maintenance@enreach.com

from:
18/03/2021 - 00:00
till:
18/03/2021 - 03:00
Last update: 01/03/2021 - 16:24
Enreach specific
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20210317 - Maintenance Infinity platform

Tonight, the evening of Wednesday 17 March we will perform emergency maintenance
on the Infinity queue feature in Managed Voice 3 in our default maintenance
window. In this maintenance we increase the traceability to solve ongoing
issues.

Tonight, the evening of Wednesday 17 March we will perform emergency maintenance
on the Infinity queue feature in Managed Voice 3 in our default maintenance
window. In this maintenance we increase the traceability to solve ongoing
issues.
We will start work at 22:00 pm and we expect that it will be completed before
23:59 pm. There is no expected impact.
If you have any questions about this maintenance, please contact us at
maintenance@enreach.com

from:
17/03/2021 - 22:00
till:
17/03/2021 - 23:59
Last update: 17/03/2021 - 18:16
Managed Voice 3
Read more