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Job Role
Customer Experience
Account Management
Contact Center
Digital & eCommerce
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success stories that show how industry-leading companies improve the customer
experience and increase revenue. Read our Privacy Policy in the footer below.
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PRIVACY POLICY
Overview
Overview
Medallia Experience Cloud Notice
Website Notice
Recruitment Notice
Cookies Notice
OVERVIEW
LAST REVIEWED AND UPDATED MAY 30, 2018
At Medallia, we want to provide you with information about the collection and
use of your personal data. The following privacy notices explain the different
ways your personal data is collected and used, and how you can exercise your
preferences.
* The Medallia Experience Cloud Privacy Notice addresses the data we collect to
provide our software-as-a-service (“SaaS”) platform to our clients.
* The Website Privacy Notice addresses the data we collect from Medallia’s
company websites, including www.medallia.com, and customer prospects in our
marketing efforts.
* The Recruitment Privacy Notice addresses the data we collect in our employee
recruiting efforts.
* The Cookies Notice addresses the cookies we use in the Medallia Experience
Cloud and on our company websites.
Medallia is certified under the under the EU-U.S. Privacy Shield Framework and
the Swiss-U.S. Privacy Shield Framework. For more information see our Notice of
Privacy Shield Certification.
ABOUT MEDALLIA
Medallia provides SaaS and professional services to other companies (our
clients) that enable them to:
* collect customer feedback, primarily through surveys;
* distribute the feedback to employees throughout their organization; and
* analyze the feedback to drive operational changes in their business.
Medallia performs these functions on behalf of our clients. Medallia is not in
the business of selling or renting personal data.
CHANGES TO OUR NOTICES
Updates to our privacy notices will be posted on our home page, sent to our
clients via email, or through other appropriate channels. If you want to review
our old privacy policy, effective before May 30, 2018, click here.
HOW TO CONTACT US
If you have questions about our privacy practices, you can contact us by
emailing privacy@medallia.com, or by writing to us at:
Privacy, Medallia, Inc.
450 Concar Drive, San Mateo, CA 94402
Privacy, Medallia Limited
5th Floor 80 Cheapside London EC2V 6EE
OUR GROUP COMPANIES
Our privacy notices cover how Medallia, Inc. and its subsidiaries and affiliated
entities (collectively, “Group Companies”) handle your personal data. Group
Companies are Medallia, Inc., Medallia Australia Pty Ltd, Medallia Canada Inc.,
MEDACX, S. de R.L. de C.V. (in Mexico), Medallia S.A. (in Argentina), Medallia
Limited (in the United Kingdom), Medallia France Sarl, Medallia Digital Ltd. (in
Israel), and Medallia GmbH (in Germany).
MEDALLIA EXPERIENCE CLOUD NOTICE
EFFECTIVE DATE MAY 30, 2018 - LAST REVIEWED AND UPDATED MAY 30, 2018
INTRODUCTION
This notice addresses the data Medallia collects to provide our SaaS platform
and services to our clients. Clients use this platform to collect customer
feedback through different channels, including surveys and integrations with
other platforms. Medallia also provides reporting applications that allow our
clients to view and analyze the collected feedback.
In our privacy notice, we use the following terms:
* “Medallia Experience Cloud” refers to the SaaS platform and provision of
professional services we provide to our clients.
* “client” refers to a business to which Medallia provides its services and
SaaS platform, such as those listed at https://www.medallia.com/customers/;
* “customer” refer to an individual who has had an interaction with a Medallia
client and whose feedback is collected through the Medallia Experience Cloud.
Customer interactions can span a wide variety, and include purchasing goods
or services, contacting customer support, checking in to a hotel or property,
and visiting a client’s web page or using its mobile app.
* “respondent” refers to an individual who is prompted to provide feedback to
one of Medallia’s clients through the Medallia Experience Cloud.
WHAT DATA WE COLLECT AND HOW WE COLLECT IT
Medallia’s and our Clients’ Roles in Data Collection. In providing the Medallia
Experience Cloud to our clients, Medallia collects data only according to our
clients’ instructions. Our clients specify what customers we should contact to
provide feedback, when we should contact them (for example, after completing a
purchase at a client’s retail store), how we should contact them (for example,
email or SMS), how often we should send them reminders to provide feedback, and
what questions are asked. Medallia’s clients also decide whether to use inbound
or outbound data integrations, and how to use or respond to feedback that is
collected.
Medallia enters into agreements with our clients that legally obligate Medallia
to protect data we receive or are directed to collect, and use it only to
provide the products and services specified by the client. Under many data
protection laws, including those in Europe, Medallia is considered a “data
processor” to our clients, and our clients are considered “data controllers.” As
data controllers, Medallia clients are responsible for complying with laws that
may require notice, disclosure or consent related to the transfer of data to
Medallia or its use in the Medallia Experience Cloud.
For more information on the types of data collected by a particular Medallia
client, refer to the privacy notice or communications of the Medallia client.
Our clients’ privacy notices are commonly located in the Medallia survey
invitation (for web-based surveys) or on the client’s web site or mobile
application (for digital surveys).
Legal Basis for Processing. Medallia clients provide instructions with regard to
the upload, collection, transfer, and access of personal data in the Medallia
Experience Cloud. As such, Medallia clients determine the legal basis they have
for data processing. Medallia clients can use legitimate interest or consent as
a legal basis for processing personal data in the Medallia Experience Cloud,
although others may apply. For more information, refer to the privacy notice or
communications of the Medallia client.
Identity of the Data Controller. As data controllers, Medallia clients are
responsible for identifying themselves, where appropriate, in communications
sent by the Medallia Experience Cloud. For example, Medallia survey invitations
sent by email or SMS should identify the name of the Medallia client who directs
us to conduct the survey. If you are having trouble identifying the data
controller associated with a particular Medallia survey, please contact Medallia
survey support here.
Web-based Surveys. In web-based surveys offered by the Medallia Experience
Cloud, customers or employees receive a survey invitation and respond to the
survey in a web interface. To send survey invitations Medallia clients can, for
example, provide the Medallia Experience Cloud customer names, email addresses,
and information about the customers’ interactions with their business (e.g., the
name of the client’s store where the customer shopped). In addition, Medallia
clients can provide the Medallia Experience Cloud with information that segments
customers into groups, such as the type of account the customer holds, the type
of product or service purchased, or the whether the customer is enrolled in a
loyalty program.
When a respondent navigates to a Medallia web-based survey, Medallia collects
the respondent’s IP address, the date and time the respondent accessed the
survey, survey responses (typically numerical scores and narrative text
responses), how far the user has navigated in the survey, and the type of device
and web browser the customer used to access the survey. In some surveys, clients
also direct Medallia to collect the geographical location of the customer’s
device that is used to access the survey.
Digital Surveys. In these surveys, customers are prompted to respond to a survey
within a client’s digital channels, such as a web page or mobile application.
Clients can configure these surveys to:
* prompt customers for information such as name, email, a survey score, and a
narrative text response to a prompt;
* collect analytics information (such as the customer’s IP address and type of
web browser or mobile device);
* collect customer ID (such as the login name or email the customer uses to
access the client’s web site or mobile application); and
* allow customers to take a screenshot that captures portions of the client’s
web page or mobile application.
Integrations. Clients can integrate other tools, processes or platforms as
inbound sources of data for the Medallia Experience Cloud, such as CRM platforms
or marketing tools . Medallia clients control what data is stored in the
Medallia Experience Cloud from these integrations. For more information, refer
to the privacy notice or the communications of the Medallia client.
Clients can also configure the Medallia Experience Cloud as an outbound source
of data for other tools, processes, or platforms, such as collaboration tools.
Clients and any third parties associated with those tools, processes, or
platforms are responsible for managing personal data outside the Medallia
Experience Cloud. For example, clients can configure surveys to prompt customers
to write reviews on third-party websites. If a customer chooses to submit a
review for publication on that third-party site, any information the customer
provides on that site is governed by the privacy notice or communications of
that site.
Medallia Reporting Applications. Medallia provides clients web-based and mobile
applications that are used by employees of Medallia clients to review and
analyze customer feedback (referred to as “reporting applications” in this
notice). To provide their employees access to these applications, clients can
send Medallia employee names, identifiers (e.g., an employee ID), job title or
function, and the store or business location they are associated with.
When an employee accesses a Medallia reporting application, Medallia collects
the employee’s user name, IP address of the device used to access the reporting
application, geographic area associated with the IP address, type of web browser
and mobile device, time and date that the reporting application was accessed,
and areas of the reporting application that were visited. Employees can also
leave notes on feedback records.
Social Media Features and Widgets. Clients can configure surveys to include
social media features, such as the Facebook Like button and widgets, such as the
“share this” button. These features may collect your IP address, which page you
are visiting on our site, and may set a cookie to enable the feature to function
properly. Your interactions with these features are governed by the privacy
notice or privacy-specific communications of the company providing them.
Information Medallia Does Not Collect. Unless configured by a client to do so,
the Medallia Experience Cloud does not collect sensitive data, such as credit
card numbers or government identification numbers, nor does it collect
information defined as “sensitive personal data” under EU law, such as race,
sexual orientation, or union membership.
HOW PERSONAL DATA IS USED
By Medallia and Partners. Medallia uses personal data gathered in the Medallia
Experience Cloud to provide the SaaS platform and services for which the client
has engaged Medallia.
These uses can include contacting a client’s customers to provide feedback for
web-based and digital surveys, providing gathered feedback and assisting the
customer in managing data in the Medallia Experience Cloud, and analyzing the
data gathered to improve the client’s business.
Medallia Clients. Medallia clients can use personal data collected in the
Medallia Experience Cloud to improve their customers’ experiences with their
business. Clients can use Medallia’s reporting applications to provide customer
feedback to their front line employees, as well as managers and executives.
Clients can also perform analysis in customer feedback to prioritize and make
operational changes to their business, and use personal data gathered in the
Medallia Experience Cloud to send follow-up communications customers.
WHO ACCESSES PERSONAL DATA
Medallia Professional Services and Support. When a Medallia client engages
Medallia’s professional services teams, Medallia professional services employees
in Medallia’s Group Companies can access personal data of that client to perform
work associated with tasks described above. If there is a support request,
troubleshooting issue, or technical error (e.g., bug or product malfunction)
that requires access to personal data, Medallia support and engineering staff in
the Group Companies who are needed to address the issue will access that data.
Access to personal data stored in the Medallia Experience Cloud is provided
using systems, procedures and controls approved by Medallia’s security team.
Access is provided only as long as needed to perform the necessary work.
Third Party Professional Services, Servicing and Support. If permitted by a
client, Medallia can use third parties to provide support for respondents and
employees. Medallia clients can also provide access to the Medallia Experience
Cloud to third party partners to perform systems integration, consulting, market
research or servicing. For examples of Medallia’s professional services
partners, see https://www.medallia.com/partners/.
Medallia Clients. Medallia clients can provide their employees access to the
Medallia Experience Cloud so that they can view and analyze gathered feedback.
For more information, please contact the appropriate Medallia client.
Third-Party Technology Providers. Medallia transfers personal data as needed to
vendors who provide our help desk ticketing software, support our technical
operations (including vendors who assist us with web and mobile visitor
analytics and SaaS event logging), assist with data transmission (including
content delivery networks), and provide data storage. Depending on the
technology integrations or features chosen by a Medallia client, we also
transfer personal data of our client’s respondents as needed to provide the
integrations or features (including, for example, interactive voice response,
SMS, machine translation, or screen capture features).
Third parties that are provided access to personal data in the Medallia
Experience Cloud are evaluated by TAG’s vendor risk management program and agree
to appropriate security and data processing agreements with them.
Security. Medallia maintains a comprehensive security program with appropriate
organizational and technical security practices measures to protect data stored
in the Medallia Experience Cloud. For more details, visit
https://www.medallia.com/security/.
Storage Period. The data of a Medallia client is retained in the Medallia
Experience Cloud until the termination of the client’s subscription, unless
earlier deleted or modified per the client’s request.
Data Subject Rights (for EEA individuals). The Medallia Experience Cloud
provides clients tools and processes for data modification, export, or deletion.
If you are a respondent who wants to modify, access, or delete personal data
associated with you in the Medallia Experience Cloud, please contact the
appropriate Medallia client.
Opt Out and Withdrawal of Consent. Medallia offers its clients opt-out
mechanisms to include in communications to individuals. Respondents who exercise
an opt-out will be added to Medallia’s opt-out list for the relevant client as
required by applicable law. For each client, Medallia does not send survey
invitations to any e-mail address on the applicable opt-out list. Medallia may
also provide its opt-out lists to clients and their agents on a timely basis so
that they may, where appropriate, update their records. If you are a respondent
who wishes to withdraw your consent from all data processing by a particular
Medallia client, please contact the client.
INTERNATIONAL DATA TRANSFER AND ADEQUACY LAWS
Personal data of data subjects can be processed by Medallia Group Companies or
third parties in countries that have data protection laws different from those
applicable to the data subjects. To satisfy adequacy requirements related to
this international data transfer (such as those in the EEA):
* Medallia signs data processing agreements with our vendors and clients that
have robust privacy and security terms, including, where appropriate, the
Standard Contractual Clauses. If you are a Medallia client and would like to
obtain a copy of our data processing agreement, contact your Medallia
engagement representative.
* Medallia is certified under the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework, as listed here. Under these frameworks,
we handle personal data of EEA and Swiss individuals collected through the
Medallia Experience Cloud to standard principles. Medallia’s Notice of
Privacy Shield Certification describes our compliance with these frameworks.
Disclosure of Data for Legal Obligations. Medallia will provide data discussed
in this notice to any competent law enforcement body, regulatory, government
agency, court or other third party where we believe disclosure is necessary (i)
as a matter of applicable law or regulation, (ii) to exercise, establish or
defend Medallia’s legal rights, or (iiii) to protect the vital interests of our
clients and their employees and respondents, or those of any other person. When
requested by legal authorities to disclose personal information, Medallia will
inform the court of various factors justifying confidentiality and respondent
anonymity. Medallia will communicate with the affected client or individual as
soon as possible, unless prohibited by law or court order.
Disclosure of Data for Merger, Acquisition or Sale. If Medallia is involved in a
merger, acquisition or sale of all or a portion of its assets, Medallia may
transfer data discussed in this notice to the buyer or new parent company. In
this circumstance, the appropriate individuals will be notified about the change
in ownership and use of their personal data, as well as any choices they may
have regarding personal data.
COLLECTION OF PERSONAL DATA OF MINORS.
Medallia clients can use the Medallia Experience Cloud to gather feedback from
individuals under 16. Such clients are responsible for complying with any
applicable laws that require notice, disclosure or consent to individuals under
16.
For more information, refer to the privacy notice or privacy-specific
communications of the Medallia client.
Complaints. You have the right to complain to a data protection authority about
our collection and use of your personal information. For more information,
please contact your local data protection authority. Contact details for data
protection authorities in the European Economic Area are available here. Contact
details for the Federal Trade Commission are available here.
WEBSITE NOTICE
EFFECTIVE DATE MAY 30, 2018 - LAST REVIEWED AND UPDATED MAY 30, 2018
INTRODUCTION
This notice addresses the data we collect through Medallia’s company websites,
including www.medallia.com. Medallia uses this data for marketing purposes,
including contacting prospective clients and understanding the ways users
interact with our website.
IDENTITY OF THE DATA CONTROLLER
Medallia is the data controller for the marketing and website analytics data we
collect. If you have additional questions about our practices as a data
controller or if you would like to issue a complaint, you may contact us at
privacy@medallia.com or by mail at the following addresses:
Privacy, Medallia, Inc.
450 Concar Drive, San Mateo, CA 94402
Privacy, Medallia Limited
5th Floor 80 Cheapside London EC2V 6EE
MARKETING
What Data We Collect. Medallia collects data for its marketing efforts,
including, information you voluntarily provide us, information we automatically
collect from you, and information we obtain from third party sources
(collectively, “Marketing Data”).
INFORMATION WE COLLECT VOLUNTARILY
Medallia collects information you submit through our website when signing up to
receive information about our product, services, and industry, participating in
our Operational Customer Experience Management Assessment (“OCEM Assessment”),
or when registering for an event. The information you provide may include, for
example, first and last name, email address, physical address, phone number,
employer and employment title. We use this information to provide you with
information that you might be interested in about our products, services and
industry, share results related to your OCEM Assessment, and register you for
events.
INFORMATION WE COLLECT AUTOMATICALLY
In order to improve the Medallia website and understand how users are engaging
with it, Medallia also collects information by using tracking technologies. This
includes IP address, geolocation, time of website access, unique device ID, web
browser and device information. For more information about our use of cookies
and tracking technologies you may access our Cookies Notice by clicking here.
INFORMATION WE OBTAIN FROM THIRD PARTY SOURCES
In some instances, Medallia engages with third party sources to obtain
additional information about you. For example, Medallia collects business
contact information from Medallia partners, industry event providers, or
business intelligence providers. Information collected by business intelligence
providers is publicly available and used by Medallia marketing and sales teams
to determine your company’s interest in Medallia’s products and services. You
may opt out of these communications at any time by clicking the “unsubscribe”
link in the email correspondence or by accessing our Preference Center here.
HOW WE USE PERSONAL DATA.
Marketing Outreach and Communication. Medallia uses Marketing Data to
communicate with you for the purpose of providing you with information about
Medallia products and services. We may also inform you about Medallia resources,
news and updates, webinars, events, CEM certification courses, conferences, and
information related to our blog. We provide this information to you via several
channels, including, for example, direct mail and email communication, phone or
SMS communication, event registration, onsite experience programs, ad targeting
and retargeting efforts and website feedback surveys. Medallia also uses
Marketing Data to understand the ways in which you access our website and to
analyze trends related to usage. Medallia may analyze usage to evaluate our
marketing effectiveness and retool portions of the site to provide a more
convenient experience to you.
Website Feedback Survey and OCEM Assessment. We collect survey information from
digital surveys embedded in our website. Medallia’s marketing team can access
and use survey feedback you choose to provide to evaluate your impression of and
interactions with our website, and improve your browsing experience. Our survey
allows you to provide your name and email address should you be interested in
signing up for an event with us, or indicate what brought you to our site,
including, for example, recruitment opportunities or product demos. The survey
also also allows you to take a screenshot of portions of our website that you
would like to provide feedback about. This survey collects analytics information
such as your IP address and type of web browser or mobile device used in
accessing our site. We also allow you to engage with our OCEM Assessment to
assess your customer experience preparedness. Our marketing and sales teams
collect OCEM Assessment responses to refine our communication with prospective
customers. We also use this information to help customers further define their
customer experience goals. You may provide additional information within the
OCEM Assessment, including, for example, name, email address, employer and
title. We use this information to contact you about your OCEM Assessment results
and Medallia products and services.
Legal Basis for Processing. In all instances, Medallia processes Marketing Data
only to the extent that it has a legal basis to do so. Generally, we rely on
either a legitimate interest or consent to process Marketing Data. For more
information about the legal basis for each of our processing activities contact
privacy@medallia.com.
WHO ACCESSES PERSONAL DATA.
Medallia Marketing and Sales Professionals. Medallia marketing and sales teams
in Medallia’s Group Companies can access Marketing Data for the purposes
described above.
Third-Party Service Providers. Medallia may share
Marketing Data with third parties to (1) facilitate our communication with you;
(2) providing analytics of Marketing Data and support Marketing operations; (3)
assist with event registration; (4) tailor your advertisement experience.
Service providers that are provided access to Marketing Data are evaluated by
our vendor risk management program and agree to appropriate security and privacy
safeguards when accessing or storing Marketing Data. Service providers are
required to enter into data processing agreements with Medallia. The majority of
service providers are located in the United States, with some providers located
internationally.
Medallia also uses web analytics services, which include Google Analytics.
Google Analytics is a web analytics service provided by Google Inc. (“Google”).
Google Analytics uses cookies and similar technologies to analyze how users use
our website. The information generated about usage (including your shortened IP
address) is transmitted to Google. This information is used to evaluate
visitors’ use of the Medallia website, compile statistical reports on Medallia
website activity, and provide other services related to the Medallia website.
Google may also collect information about our visitors’ use of other websites.
You may opt out of Google Analytics or access additional information about the
service by clicking here.
Security. We maintain a comprehensive security program with appropriate
organizational and technical security practices measures to protect data we
collect. For more details, visit https://www.medallia.com/security/.
Storage Period. Medallia maintains Marketing Data for the period of time
necessary to carry out our legitimate business interests. For information about
specific retention periods, please contact us at privacy@medallia.com.
Data Subject Access Requests. If you are a resident of the EEA you have the
following data protection rights:
* If you wish to access, correct, update or request deletion of your personal
information, you can do so at any time by contacting us at
privacy@medallia.com.
* You can object to processing of your personal information, ask us to restrict
processing of your personal information or request portability of your
personal information.
* If we have collected and process your personal information with your consent,
then you can withdraw your consent at any time. Withdrawing your consent will
not affect the lawfulness of any processing we conducted prior to your
withdrawal, nor will it affect processing of your personal information
conducted in reliance on lawful processing grounds other than consent.
* You have the right to complain to a data protection authority about our
collection and use of your personal information. Contact details for data
protection authorities in the EEA are available here.
Opt Out and Preference Center. Medallia offers opt-out mechanisms for marketing
communications. If you exercise your right to opt out of marketing
communications, you will be added to Medallia’s opt-out list as required by
applicable law. Medallia does not send marketing communications to any e-mail
address on the applicable opt-out list. If you wish to withdraw your consent
from receiving marketing communication, you may opt out from receiving marketing
communications by accessing our Preference Center here or by clicking the
“unsubscribe” link at the bottom of our communication with you. In the
Preference Center, you may also tailor the type of information we provide you.
INTERNATIONAL DATA TRANSFER AND ADEQUACY LAWS
Marketing Data is processed by Medallia Group Companies and third parties in
countries that have data protection laws different from those applicable to the
data subjects. To satisfy adequacy requirements related to this international
data transfer (such as those in the EU):
* Medallia signs data processing agreements with our vendors that have robust
privacy and security terms, including, where appropriate, the Standard
Contractual Clauses.
* Medallia is certified under the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework, as listed here. Under these frameworks,
we handle personal data of EEA and Swiss individuals collected through our
marketing activities according to standard principles. Medallia’s Notice of
Privacy Shield Certification describes our compliance with these frameworks.
Disclosure of Data for Legal Obligations. Medallia will provide data discussed
in this notice to any competent law enforcement body, regulatory, government
agency, court or other third party where we believe disclosure is necessary (i)
as a matter of applicable law or regulation, (ii) to exercise, establish or
defend Medallia’s legal rights, or (iiii) to protect the vital interests of our
clients and their employees and respondents, or those of any other person. When
requested by legal authorities to disclose personal information, Medallia will
inform the court of various factors justifying confidentiality and respondent
anonymity. Medallia will communicate with the affected client or individual as
soon as possible, unless prohibited by law or court order.
Disclosure of Data for Merger, Acquisition or Sale. If Medallia is involved in a
merger, acquisition or sale of all or a portion of its assets, Medallia may
transfer data discussed in this notice to the buyer or new parent company. In
this circumstance, the appropriate individuals will be notified about the change
in ownership and use of their personal data, as well as any choices they may
have regarding personal data.
Collection of Personal Data of Minors. Medallia’s website is directed to people
who are at least 16 years of age or older. In the event that we have
inadvertently collected data of an individual who is younger than 16, we will
remove this data from our system within a reasonable time period. To make such a
request, please contact privacy@medallia.com.
Privacy Contact. If you have any questions or comments about this privacy notice
or the practices of this site, or unresolved privacy and data use concerns,
please contact Medallia by e-mailing privacy@medallia.com, faxing (650)
321-3156, calling (650) 321-3000, or writing Attention: Privacy, Medallia, Inc.,
450 Concar Drive, San Mateo, CA 94402. Medallia responds to non-frivolous
privacy-related requests in a timely fashion, not to exceed ten (10) business
days.
RECRUITMENT NOTICE
EFFECTIVE DATE MAY 30, 2018 - LAST REVIEWED AND UPDATED MAY 30, 2018
INTRODUCTION
This notice addresses the data we collect through during the Medallia job
application process. Medallia uses this data for recruitment purposes, including
contacting potential job candidates, enhancing the job application process, and
assisting with the interview experience.
RECRUITMENT
What Data We Collect. Medallia collects data for its recruitment efforts,
including, information you voluntarily provide us and information that we obtain
from third party sources (collectively, “Candidate Data”).
Information We Collect Voluntarily. When a candidate submits an application for
employment, Medallia may collect personal information, such as personal data
contained within a resume or curriculum vitae (including names, contact details,
employment and education history), and, when applicable, Equal Employment
Opportunity information that may be regarded as sensitive information in some
countries (e.g., gender, ethnicity, disability status, veteran status).
Information We Obtain from Third Party Sources. In some instances, Medallia
engages with third party sources to obtain additional information about you. For
example, Medallia collects contact information from professional network
intelligence companies or industry event providers. Information collected by
professional network intelligence companies is publicly available and used by
Medallia’s talent acquisition team to determine your company’s interest in
employment with Medallia.
HOW WE USE PERSONAL DATA.
Medallia uses Candidate Data to communicate with you for the purpose of
providing you with information about Medallia career opportunities. Medallia
also uses Candidate Data to process applications for employment, assist with the
interview experience and, in some cases, supplement the employment onboarding
process. Medallia may use aggregate Candidate Data to track its diversity and
inclusion efforts to meet its applicable legal requirements.
Legal Basis for Processing. In all instances, Medallia processes Candidate Data
only to the extent that it has a legal basis to do so. Generally, we rely on
either a legitimate interest or consent to process Marketing Data. For more
information about the legal basis for each of our processing activities contact
privacy@medallia.com.
WHO ACCESSES PERSONAL DATA.
Medallia Teams. Medallia talent acquisition, human resources, and hiring teams
in Medallia’s Group Companies can access Candidate Data for the purposes
described above.
Third-Party Service Providers. Medallia may share your information with third
parties to (1) facilitate the hiring process; (2) if applicable, conduct
background checks; (3) host your data in a centralized location; (4) track
diversity and inclusion efforts. Service providers that are provided access to
Candidate Data are evaluated by our vendor risk management program and agree to
appropriate security and privacy safeguards when accessing or storing our
Candidate Data. Service providers are required to enter into data processing
agreements with Medallia. The majority of our service providers are located in
the United States, with some providers located internationally.
Security. We maintain a comprehensive security program with appropriate
organizational and technical security practices measures to protect data we
collect. For more details, visit https://www.medallia.com/security/.
Storage Period. Medallia maintains Candidate Data for the period of time
necessary to carry out our legitimate business interests. For information about
specific retention periods, please contact us at privacy@medallia.com
Data Subject Access Requests. If you are a resident of the EEA you have the
following data protection rights:
* If you wish to access, correct, update or request deletion of your Personal
Information, you can do so at any time by contacting us at
privacy@medallia.com.
* You can object to processing of your Personal Information, ask us to restrict
processing of your Personal Information or request portability of your
Personal Information.
* If we have collected and process your Personal Information with your consent,
then you can withdraw your consent at any time. Withdrawing your consent will
not affect the lawfulness of any processing we conducted prior to your
withdrawal, nor will it affect processing of your Personal Information
conducted in reliance on lawful processing grounds other than consent.
* You have the right to complain to a data protection authority about our
collection and use of your Personal Information. Contact details for data
protection authorities in the EEA are available here.
Opt Out. When you apply for a job with us, Medallia provides you with the
opportunity to receive regular correspondence from us about career opportunities
that we believe you might be interested in. From time to time, we may confirm
that we may still contact you for these purposes. You may request to opt out
from these email communications at any time. If you have any additional
questions or concerns about this correspondence, please contact
privacy@medallia.com.
INTERNATIONAL DATA TRANSFER AND ADEQUACY LAWS
Marketing Data is processed by Medallia Group Companies and third parties in
countries that have data protection laws different from those applicable to the
data subjects. To satisfy adequacy requirements related to this international
data transfer (such as those in the EU), Medallia signs data processing
agreements with our vendors and clients that have robust privacy and security
terms, including, where appropriate, the Standard Contractual Clauses.
Disclosure of Data for Legal Obligations. Medallia will provide data discussed
in this notice to any competent law enforcement body, regulatory, government
agency, court or other third party where we believe disclosure is necessary (i)
as a matter of applicable law or regulation, (ii) to exercise, establish or
defend Medallia’s legal rights, or (iiii) to protect the vital interests of our
clients and their employees and respondents, or those of any other person. When
requested by legal authorities to disclose personal information, Medallia will
inform the court of various factors justifying confidentiality and respondent
anonymity. Medallia will communicate with the affected individual as soon as
possible, unless prohibited by law or court order.
Disclosure of Data for Merger, Acquisition or Sale. If Medallia is involved in a
merger, acquisition or sale of all or a portion of its assets, Medallia may
transfer data discussed in this notice to the buyer or new parent company. In
this circumstance, the appropriate individuals will be notified about the change
in ownership and use of their personal data, as well as any choices they may
have regarding personal data.
Collection of Personal Data of Minors. Medallia’s website and recruiting efforts
are directed to people who are at least 16 years of age or older. In the event
that we have inadvertently collected data of an individual who is younger than
16, we will remove this data from our system within a reasonable time period. To
make such a request, please contact privacy@medallia.com.
Privacy Contact. If you have any questions or comments about this privacy notice
or the practices of this site, or unresolved privacy and data use concerns,
please contact Medallia by e-mailing privacy@medallia.com, faxing (650)
321-3156, calling (650) 321-3000, or writing Attention: Privacy, Medallia, Inc.,
450 Concar Drive, San Mateo, CA 94402. Medallia responds to non-frivolous
privacy-related requests in a timely fashion, not to exceed ten (10) business
days.
COOKIES NOTICE
EFFECTIVE DATE MAY 30, 2018 - LAST REVIEWED AND UPDATED MAY 30, 2018
INTRODUCTION
This notice addresses the cookies we use in the Medallia Experience Cloud and on
our company websites.
In our privacy notice, we use the following terms:
* “Medallia Experience Cloud” refers to the SaaS platform and provision of
professional services we provide to our clients.
* “respondent” refers to an individual who is prompted to provide feedback to
one of Medallia’s clients through the Medallia Experience Cloud.
WHAT IS A COOKIE?
A cookie is usually a small piece of data sent from a website and stored in a
user’s web browser while a user is browsing a website. When the user browses the
same website in the future, the data stored in the cookie can be retrieved by
the website to notify the website of the user’s previous activity.
Cookies were designed to be reliable ways for websites to remember the activity
that a user had taken in the past such as indicating his or her preferences.
WEBSITE
As is true of most websites, Medallia gathers certain information automatically
from visitors and store it in log files. When you visit Medallia’s website, we
collect internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, operating system, date/time stamp, and/or
clickstream data.
In order to improve services we offer you, to improve marketing, analytics, or
site functionality, we may combine this automatically collected log information
with Marketing Data.
Cookies, beacons, tags and scripts are used by Medallia and our partners (e.g.,
marketing partners), affiliates, or analytics or service providers on our
website. These technologies are used by Medallia’s marketing team in
facilitating our communication with site visitors, supporting marketing
operations, tailoring a visitor’s advertisement experience, analyzing trends,
administering the site, or tracking users’ movements around the site. We receive
reports based on the use of these technologies by these companies.
We use cookies to enhance the user’s experience on our website, for example to
complete forms, identify returning users and offer related content. Users can
control the use of cookies at the individual browser level. If you reject
cookies, your ability to use some features or areas of our site may be limited.
We use Local Shared Objects (LSOs) to store content information and preferences.
Third parties with whom we partner to provide certain features on our site or to
display advertising based upon your Web browsing activity use LSOs such as
provided by HTML5 or Flash to collect and store information. Various browsers
may offer their own management tools for removing HTML5 LSOs. To manage Flash
LSOs please click here.
We partner with a third party to manage our advertising on other sites. Our
third party partner may use technologies such as cookies to gather information
about your activities on this site and other sites in order to provide you
advertising based upon your browsing activities and interests. If you wish to
not have this information used for the purpose of serving you interest-based
ads, you may opt-out by clicking here (or if located in the European Union
click here). Please note this does not opt you out of being served ads. You
will continue to receive generic ads.
MEDALLIA EXPERIENCE CLOUD.
Medallia and its service providers use cookies in surveys and reporting
applications in the Medallia Experience Cloud to identify returning users from
the same computer and ensure the integrity of clients’ research. As part of its
basic uses of Internet technology to provide surveys, Medallia also collects
technical information such as: respondent IP address; the date and time at which
respondents access Medallia’s website and respondent HTTP request headers. These
cookies do not include personal information other than IP address.
If you wish to restrict or block Web browser cookies that are set on your
device, you can do this through your browser settings. Many browsers offer a
Help function that provides information about how to restrict or block cookies..
You can also visit http://www.aboutcookies.org for detailed guidance.
Please note that if you disable your Web browser’s ability to accept cookies,
you cannot take our surveys.
If you would like view a copy of our cookies notice for the Medallia Experience
Cloud in multiple languages, click here.
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