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UNCOVERING THE VALUE OF THE CUSTOMISED CONTACT CENTRE

Join us online 17th September, 1pm BST



This year has shown us that you need a contact centre solution that is adaptable
and flexible to ensure you can give your customers an experience that they
appreciate, but is that your reality? 

Heavy infrastructure, long and expensive implementation cycles and cumbersome
maintenance are just a few of the realities for contact centres across the
globe.  

Hear from one of the fastest growing online travel agencies, loveholidays, as
they share how Sabio group helped to improve agent productivity by 20% and
supported them in rapidly adjusting to working remotely.

Also joining us will be leading Forrester Research Analyst, Art Schoeller as
he shares Forrester’s latest findings in contact centre developments
and uncovers: 

 * The value of implementing a customised contact centre  

 * The latest tech that support an optimised solution or complement existing
   systems 

 * Scalable options that reduce costs and increase customer satisfaction 

 * The rapid benefits and reduced risks that you can take advantage of 

 


ART SCHOELLER

Vice President, Principal Analyst Serving Application Development & Delivery
Professionals, Forrester

As vice president and principal analyst at Forrester Research, Art Schoeller
supports Application Development and Delivery (AD&D) Professionals who plan,
build, and run unified communications and contact centre workloads for
enterprises.

Art has a dual B.S degree in computer science and computer engineering from
Brown University.


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Country CountryUnited StatesCanadaAfghanistanAlbaniaAlgeriaAmerican
SamoaAndorraAngolaAnguillaAntarcticaAntigua and
BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia
and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBritish Virgin
IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman
IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling)
IslandsColombiaComorosCongoCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech
RepublicCôte d’IvoireDemocratic Republic of the
CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial
GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench
GuianaFrench PolynesiaFrench Southern
TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHondurasHong
Kong S.A.R., ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of
ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao
S.A.R., ChinaMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall
IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew
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RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and
NevisSaint LuciaSaint Pierre and MiquelonSaint Vincent and the
GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi
ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon
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LankaSudanSurinameSvalbard and Jan
MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad
and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin
IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States Minor
Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaViet NamWallis and
FutunaWestern SaharaYemenZambiaZimbabwe


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